Skip Navigation
Expand
Collapse
Submit a Service Request
Contact Information for Technical Support

My Service Notifications

Knowledge Base (3232)

  1. Accessing the data dictionary

    Answer: Environment: Data Dictionary Oracle B2C Service Resolution: The data dictionary lists the database tables and fields within those tables. Accessing the data dictionary differs depending on which...

  2. Set or add a point of contact on a service request

    Answer: Environment: For service requests submitted to Oracle B2C Service Technical support from the Support site      -  Setting a point of contact when submitting a new service...

  3. Mandatory fields with optional ancestors shown as optional in Connect REST API documentation

    Answer: Environment   Connect REST API All versions   Issue:   Trying to update an object with a PATCH request to the REST API. All the fields say they are optional in the documentation and...

  4. Error "A connection attempt failed because the connected party did not properly respond ..."

    Answer: Environment: Oracle B2C Service agent console, versions August 2012 to present Issue: This error will occur either while logging in to the Oracle B2C Service agent console, or immediately after it...

  5. Adding custom fields

    Answer: Environment: Custom Fields, Creating / Editing Oracle B2C Service Resolution: Important! It is best to add custom fields (as well as edits to navigation sets and agent workspaces) during...

  6. Setting the time zone in Oracle B2C Service

    Answer: Environment: Configuration settings, Time zone Oracle B2C Service, All versions Resolution:   The TZ_INTERFACE configuration setting allows for the specification of time zones for use in your...

  7. Poor performing query - too many rows examined

    Answer: Environment: Connect Web Services for SOAP (CWS) API, REST API, Connect for PHP API, ROQL, All product versions  Resolution: When ROQL query is run from one of the Oracle B2C Service...

  8. Popular Answers about Intelligent Advisor

    Answer: Getting Started: Documentation for Intelligent Advisor Intelligent Advisor Overview Key uses of Intelligent Advisor Key Concepts in Intelligent Advisor Digging In: Intelligent Advisor Interviews in...

  9. Unable to read data from Transport connection; Connection attempt failed.

    Answer: Environment: All supported versions Issue: We are getting the error bellow: Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly...

  10. Comparing the weight, score, and computed score

    Answer: Environment: Answers Oracle B2C Service, All versions Resolution: In general, the weight field is calculated when a text search is performed to indicate how well the search text matches the contents...
More Knowledge Base Results