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Knowledge Base (3231)

  1. Submitting an enhancement request

    Answer: Environment: Enhancements Requests Cloud Customer Connect - Share Your Ideas, Vote, and comment on your favorite Ideas / Enhancements Resolution: We will gladly consider your feedback for possible...

  2. Single Sign-On Agent Login Process

    Answer: Environment: August 2014 and newer, Single Sign-On (SSO) Resolution: The following process occurs when single sign-on is enabled for agents who work in the Oracle B2C Service console. 1. An...

  3. Retrieving data from objects using ROQL

    Answer: Environment : ROQL Oracle B2C Service, November 2011 and newer Resolution : Below is sample php code that demonstrates how to retrieve data in a primary object that contains arrays. Your code...

  4. Change the Oracle Cloud portal My Services and Configuration Assistant Identity Domain

    Answer: Environment: Oracle Cloud portal - My Services and Configuration Assistant Resolution: An Identity Domain or Cloud Account Name is a domain that controls the authentication and authorization of the...

  5. Setting the time zone in Oracle B2C Service

    Answer: Environment: Configuration settings, Time zone Oracle B2C Service, All versions Resolution:   The TZ_INTERFACE configuration setting allows for the specification of time zones for use in your...

  6. Element Manager Rest API Current Capabilities

    Answer: Environment: Element Manager, REST APIs Issue: We want to start consuming the Element Manager REST APIs to automate the transport of Oracle B2C Service configurations across sites/interfaces...

  7. Testing Single Sign-On (SSO) with Upgrade, Clone or Test site

    Updated Answer: Environment: Oracle B2C Service console when accessing a non-Production region. Resolution: Upon creation of a Test site, Upgrade site or a Clone site, you may encounter problems with your Single...

  8. Editing configuration settings

    Answer: Environment: Configuration Settings, Configuration Editor Oracle B2C Service Resolution: Your Oracle B2C Service application includes many configuration settings that allow you to enable or disable...

  9. Null value display options in Reports

    Answer: Environment : Analytics Oracle B2C Service, All versions Resolution : In a report null values can be displayed in several formats depending on the column type and your desires. Numeric columns...

  10. Data Lifecycle Management

    Answer: Environment: Oracle B2C Service Resolution: Data Lifecycle Management provides an easy to use component with built-in policies for managing storage and data volume within Oracle B2C...
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