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Knowledge Base (3232)

  1. Answer: Environment: SSL, Custom Domain, Enablement Oracle B2C Service Resolution: If you want to change the domain name in the URL for your site to a custom domain, an SSL/TLS certificate is required, which...
  2. Answer: Environment : Oracle B2C Service Public APIs Connect Web Services for SOAP (CWS), Connect REST API, Knowledge Foundation API Resolution : The error message "Connection reset by peer" appears, if the...
  3. Answer: Environment   Connect REST API All versions   Issue:   Trying to update an object with a PATCH request to the REST API. All the fields say they are optional in the documentation and...
  4. Answer: Environment: Configuration settings, Time zone Oracle B2C Service, All versions Resolution:   The TZ_INTERFACE configuration setting allows for the specification of time zones for use in your...
  5. Answer: Environment: Office365-hosted Mailboxes Oracle B2C Service, All versions Resolution: Oracle B2C Service is taking a proactive approach to the announcement made by Microsoft to deprecate basic...
  6. Answer: Environment:  Environmental, Migration of all Oracle B2C Service sites, Intelligent Advisor sites and Knowledge Advanced service Resolution: Below are the answers to some...
  7. Answer: Environment: Oracle B2C Service agent console, versions August 2012 to present Issue: This error will occur either while logging in to the Oracle B2C Service agent console, or immediately after it...
  8. Answer: Environment: Format Input Masks for Custom Fields, Phone and Postal Codes Resolution: You can define a mask to be used with custom text fields, country phone and country mail. When a mask is defined...
  9. Answer: Environment: Oracle B2C Service, All versions  Resolution: When incidents are created or updated via email, the techmail utility is the one responsible for processing emails into new incidents...
  10. Answer: Environment: Administrator Account Resolution: There is a system-defined administrator account in the Oracle B2C Service product. The system-defined administrator account is a special account that...
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