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Knowledge Base (3232)

  1. "Was this answer helpful?" Answer Feedback Data

    Answer: Environment Oracle B2C Service Answer Feedback, Analytics for Answer Feedback Resolution In Oracle B2C Service, the standard report "Answers Viewed by Answer" (report ID 4) displays the end user...

  2. Resetting a locked staff account and password

    Answer: Environment: Staff Accounts Oracle B2C Service Issue: A staff member has locked their staff account. When they try to log in, they get a message indicating that their account is locked. Resolution...

  3. Intelligent Advisor Overview

    Answer: Environment: Intelligent Advisor, latest release Resolution: Intelligent Advisor is designed to deliver consistent and auditable advice across channels and business processes by capturing rules...

  4. Element Manager Public API authentication

    Answer: Environment: Oracle B2C Service, all supported versions Issue: I am unable to authenticate in the Element Manager API Resolution: All Element Manager APIs are now exposed as public REST endpoints so...

  5. Service Usage Metrics Required Permissions

    Answer: Environment: Oracle B2C Service, Browser User Interface (BUI) Resolution: The Service Usage Metrics feature for BUI allows site administrators to view information about Tier 1-3 Session and Seat...

  6. Determining who deleted records from the application

    Answer: Environment: Analytics, All versions Resolution: The Deleted Records table (deleted_recs) table includes information regarding which records have been deleted from your database and when they have...

  7. Using your organization's domain in the Sent email address as your Oracle B2C Service mailbox

    Answer: Environment: Mailboxes, Service and Outreach, Incoming Email, SMTP forward Issue: We have an Oracle-managed mailbox used to process Service email requests submitted by our customers. We want our...

  8. Renewing an existing SAML certificate

    Answer: Environment: Oracle B2C Service Single Sign-On - all releases Issue: Our SAML signing certificate is expiring, so we need to replace it. Resolution: Refer to the appropriate steps below, based on...

  9. Bounced E-mail message handling

    Answer: Environment: Outbound Email Oracle B2C Service Resolution: A “bounced e-mail message” (or simply “bounce”) is a message that cannot be delivered to its destination. Usually, Internet Service...

  10. Best Practices for Implementing and Maintaining SSO

    Answer: Eduard Barsan shared best practices and troubleshooting tips for implementing SSO in today's Oracle B2C Service Technical Support Services webinar. You can watch the webinar recording , visit some...
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