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Knowledge Base (3232)

  1. What you need to know about migrating to the Oracle Cloud Infrastructure (OCI)

    Updated Answer: Environment:  All US Government Oracle B2C Service sites, and US Government OPA/Intelligent Advisor sites Resolution: Below are the answers to some frequently asked questions, intended...

  2. Oracle B2C Service Version Update Policy

    Answer: Environment: Oracle B2C Service Resolution: Oracle provides support for the newest four (4) releases (the “GA releases”) of Oracle B2C Service. With each subsequent release, the oldest GA release...

  3. The Process Designer / Custom Process Models (CPM) functionality

    Answer: Environment:   Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All Supported Versions Resolution:   The Process Designer / Custom Process Models (CPM) feature...

  4. Setting up OAuth using IDCS as the Identity Provider

    Answer: Environment:   Oracle B2C Service All supported versions   Resolution:   If you are implementing OAuth for REST requests and using IDCS as the Identity Provider, below are some tips to...

  5. New Configuration Assistant features in B2C Service

    Answer: We are pleased to announce new Configuration Assistant features, including the following: The ability to view details of existing test site operation requests as well as reschedule and cancel...

  6. Resetting a locked staff account and password

    Answer: Environment: Staff Accounts Oracle B2C Service Issue: A staff member has locked their staff account. When they try to log in, they get a message indicating that their account is locked. Resolution...

  7. Interval types in the Incident Performance table

    Answer: Environment: Incident Performance, inc_performance: Resolution: Note: The intervals are computed by the agedatabase utility. As a result, today's activity will not be available until tomorrow when...

  8. What is a Non-Contact Center Named User account?

    Answer: Environment:     Staff Management   Resolution:      The enablement of the Non-Contact Center User feature requires the purchase of an add-on SKU.  Please...

  9. Renewing an existing SAML certificate

    Answer: Environment: Oracle B2C Service Single Sign-On - all releases Issue: Our SAML signing certificate is expiring, so we need to replace it. Resolution: Refer to the appropriate steps below, based on...

  10. Workstation and Network Data Collector

    Answer: Environment: Workstation, Oracle B2C Service all versions Resolution: The Workstation and Network Data Collector is a .bat utility that can be run on a workstation to collect pertinent...
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