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Environment:ChatOracle B2C ServiceResolution:If the Visitor Browser History tab in the agent's chat workspace is blank, check the following:Make sure that the VBH_ENABLED configuration setting is set...

Environment: Workspaces, Report Properties Oracle B2C Service, .NET console, All versions Resolution: When configuring tabsets, you can modify the Show Row Count property in the workspace so that the...

Environment:Oracle B2C ServiceIssue:When accessing the Attachments tab in a workspace, the "Open" option is grayed out and is not clickable or is missing.Resolution:If the attachments tab is using...

Environment Engagement Engine, Chat Resolution Engagement Engine (EE) allows parameters to be added to the Engagement Engine page tags. Modification of these tags through parameters brings or...

Environment:   B2C Service Chat, Agent Console Oracle B2C Service   Resolution:   After accepting a chat request from a customer, in the chat session workspace in the .NET...

Environment: Customer portal, answers, search engines, Google, show_on_pages condition page tag Resolution: Most of the pages in customer portal, such as /app/answers/detail do not contain the...

Environment: Analytics, All versions Resolution: You can remove HTML tags from displaying in text and text area fields in your reports by editing the format of the column.  This includes...

Environment: Workspaces Oracle B2C Service, All supported versions Resolution: Within the administration side of your application, tabs are enabled and disabled by editing the workspace used by the...

Environment: Analytics, Report Display Options Oracle B2C Service, All supported versions Resolution: Cross Tabs are a feature of reports that allow you to compress & compile data into a few...

Environment:Workspaces.NET consoleOracle B2C ServiceResolution:Select the field where tabbing goes awry > right click > select "set Parent Table's tab indexes from top to bottom".Resetting this...