Search

Environment:ChatOracle B2C ServiceResolution:If the Visitor Browser History tab in the agent's chat workspace is blank, check the following:Make sure that the VBH_ENABLED configuration setting is set...

Environment: Workspaces, Report Properties Oracle B2C Service, .NET console, All versions Resolution: When configuring tabsets, you can modify the Show Row Count property in the workspace so that the...

Environment: Customer portal, answers, search engines, Google, show_on_pages condition page tag Resolution: Most of the pages in customer portal, such as /app/answers/detail do not contain the...

Environment: Analytics, Report Display Options Oracle B2C Service, All supported versions Resolution: Cross Tabs are a feature of reports that allow you to compress & compile data into a few...

Environment: Workspaces Oracle B2C Service, All supported versions Resolution: Within the administration side of your application, tabs are enabled and disabled by editing the workspace used by the...

Environment: Workspaces Oracle B2C Service Resolution: Select the field where tabbing goes awry > right click > select "set Parent Table's tab indexes from top to bottom". Resetting this at the...

Environment:   B2C Service Chat, Agent Console Oracle B2C Service   Resolution:   After accepting a chat request from a customer, in the chat session workspace in the .NET...

Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App...

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App (TAP)...

Environment: File Attachments, Configuration Settings Permission allowing agents to open file attachments Issue: When accessing the attachments tab in a workspace, the "Open" option is grayed out and...