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Knowledge Base (816)

  1. Answer: Environment: Standard Text Messages, Standard Response Text Oracle B2C Service (OSvC), All versions Resolution: Oracle B2C Service allows you to create standard text responses that your staff...
  2. Answer: Environment:   Standard Text Editor Oracle B2C Service (OSvC), All versions   Resolution:   You should be able to follow the steps below to create a standard text with answer...
  3. Answer: Environment: Standard Text, System-defined Variables, $ Resolution: The following table lists the system-defined variables (standard content variables) that are available for standard text...
  4. Answer: Environment: Oracle B2C Service, Standard Text Messages Oracle B2C Service, February 2015 and later Resolution: In previous versions released before November 2014 the Standard Text defaulted to the...
  5. Answer: Environment: Service > Standard Text Response Messages Oracle B2C Service (OSvC) Resolution: Oracle B2C Service allows you to create folders to better organize the standard responses you create...
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Documentation (6653)

  1. Link to a URL

    Standard Text Using the Agent Browser User Interface Search Home Working with Incidents Standard Text Using Last Updated: 06/29/2022
  2. Link to a URL

    Insert Standard Text Using a Keyboard Shortcut . Insert Standard Text Using a Keyboard Shortcut If you know the keyboard shortcut for standard text Last Updated: 02/18/2022
  3. Link to a URL

    Insert Standard Text Using Keyboard Shortcuts or the Standard Text Name Using the Agent Browser User Interface Search Home Working with Incidents Standard Text Using Last Updated: 06/29/2022
  4. Link to a URL

    Insert Standard Text customer information, SmartAssistant suggested answers, answers in the knowledge base, and standard text Last Updated: 06/16/2022
  5. Link to a URL

    Insert Standard Text customer information, SmartAssistant suggested answers, answers in the knowledge base, and standard text Last Updated: 02/18/2022
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