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standard text

Knowledge Base (864)

  1. Creating standard responses for incidents and chat requests

    Answer: Environment: Standard Text Messages, Standard Response Text Oracle B2C Service, All versions Resolution: Oracle B2C Service allows you to create standard text responses that your staff can use...

  2. Adding links to Knowledgebase Answers in Standard Text

    Answer: Environment:   Standard Text Editor Oracle B2C Service, All versions   Resolution:   You should be able to follow the steps below to create a standard text with answer links...

  3. Standard Text system-defined variables

    Answer: Environment: Standard Text, System-defined Variables, $ Resolution: The following table lists the system-defined variables (standard content variables) that are available for standard text...

  4. Some standard text not appearing when previewed

    Answer: Environment: Oracle B2C Service, Standard Text Messages Oracle B2C Service, all supported versions Resolution: In previous versions released before November 2014 the Standard Text defaulted to the...

  5. 'Table lock' errors when saving standard text

    Answer: Environment: Standard Text, Oracle B2C Service Console Issue: Errors received in the console when saving Standard Text: "Lost table lock for Standard Text. The table lock no longer exists...
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Documentation (6775)

  1. Link to a URL

    Standard Text Using the Agent Browser User Interface Search Home Working with Incidents Standard Text Using Last Updated: 02/02/2025

  2. Link to a URL

    Add or Edit Standard Text create standard text and variables to represent words, phrases, and replies that agents use frequently Last Updated: 02/22/2025

  3. Link to a URL

    Insert Standard Text Using a Keyboard Shortcut . Insert Standard Text Using a Keyboard Shortcut If you know the keyboard shortcut for standard text Last Updated: 09/09/2022

  4. Link to a URL

    Insert Standard Text Using Keyboard Shortcuts or the Standard Text Name Using the Agent Browser User Interface Search Home Working with Incidents Standard Text Using Last Updated: 02/02/2025

  5. Link to a URL

    Insert Standard Text customer information, SmartAssistant suggested answers, answers in the knowledge base, and standard text Last Updated: 09/09/2022
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