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Knowledge Base (840)

  1. Answer: Environment: Standard Text Messages, Standard Response Text Oracle B2C Service, All versions Resolution: Oracle B2C Service allows you to create standard text responses that your staff can use...
  2. Answer: Environment:   Standard Text Editor Oracle B2C Service, All versions   Resolution:   You should be able to follow the steps below to create a standard text with answer links...
  3. Answer: Environment: Standard Text, System-defined Variables, $ Resolution: The following table lists the system-defined variables (standard content variables) that are available for standard text...
  4. Answer: Environment: Oracle B2C Service, Standard Text Messages Oracle B2C Service, all supported versions Resolution: In previous versions released before November 2014 the Standard Text defaulted to the...
  5. Answer: Environment: Analytics, All versions Resolution: The standard report "Standard Text Utilized by Agents" can be used to track standard text use by Agents. You can find the Standard Text Utilized by...
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Documentation (6881)

  1. Link to a URL

    Standard Text Using the Agent Browser User Interface Search Home Working with Incidents Standard Text Using Last Updated: 09/09/2022
  2. Link to a URL

    Insert Standard Text Using a Keyboard Shortcut . Insert Standard Text Using a Keyboard Shortcut If you know the keyboard shortcut for standard text Last Updated: 09/09/2022
  3. Link to a URL

    Insert Standard Text Using a Keyboard Shortcut . Insert Standard Text Using a Keyboard Shortcut If you know the keyboard shortcut for standard text Last Updated: 02/22/2024
  4. Link to a URL

    Insert Standard Text Using Keyboard Shortcuts or the Standard Text Name Using the Agent Browser User Interface Search Home Working with Incidents Standard Text Using Last Updated: 09/09/2022
  5. Link to a URL

    Insert Standard Text customer information, SmartAssistant suggested answers, answers in the knowledge base, and standard text Last Updated: 09/09/2022
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