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Knowledge Base (840)
- Answer: Environment: Standard Text Messages, Standard Response Text Oracle B2C Service, All versions Resolution: Oracle B2C Service allows you to create standard text responses that your staff can use...
- Answer: Environment: Standard Text Editor Oracle B2C Service, All versions Resolution: You should be able to follow the steps below to create a standard text with answer links...
- Answer: Environment: Standard Text, System-defined Variables, $ Resolution: The following table lists the system-defined variables (standard content variables) that are available for standard text...
- Answer: Environment: Oracle B2C Service, Standard Text Messages Oracle B2C Service, all supported versions Resolution: In previous versions released before November 2014 the Standard Text defaulted to the...
- Answer: Environment: Analytics, All versions Resolution: The standard report "Standard Text Utilized by Agents" can be used to track standard text use by Agents. You can find the Standard Text Utilized by...
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Documentation (6881)
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Standard Text Using the Agent Browser User Interface Search Home Working with Incidents Standard Text Using Last Updated: 09/09/2022
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Insert Standard Text Using a Keyboard Shortcut . Insert Standard Text Using a Keyboard Shortcut If you know the keyboard shortcut for standard text Last Updated: 09/09/2022
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Insert Standard Text Using a Keyboard Shortcut . Insert Standard Text Using a Keyboard Shortcut If you know the keyboard shortcut for standard text Last Updated: 02/22/2024
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Insert Standard Text Using Keyboard Shortcuts or the Standard Text Name Using the Agent Browser User Interface Search Home Working with Incidents Standard Text Using Last Updated: 09/09/2022
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Insert Standard Text customer information, SmartAssistant suggested answers, answers in the knowledge base, and standard text Last Updated: 09/09/2022
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