Skip Navigation

Search

Published Answers

  • Adding links to Knowledgebase Answers in Standard Text

    Environment:   Standard Text Editor Oracle B2C Service, All versions   Resolution:   You should be able to follow the steps below to create a standard text with answer links...

  • Tracking Standard Text used by agents

    Environment: Analytics, All versions Resolution: The standard report "Standard Text Utilized by Agents" can be used to track standard text use by Agents. You can find the Standard Text Utilized by...

  • Standard Text system-defined variables

    Environment: Standard Text, System-defined Variables, $ Resolution: The following table lists the system-defined variables (standard content variables) that are available for standard text...

  • Adding standard text with escalation emails

    Environment: Incidents, Rules, Escalations Oracle B2C Service Resolution: To add standard text with an escalation notification email, you will have to add the following conditions in the THEN section...

  • Some standard text not appearing when previewed

    Environment: Oracle B2C Service, Standard Text Messages Oracle B2C Service, all supported versions Resolution: In previous versions released before November 2014 the Standard Text defaulted to the...

  • Results returned by the "Standard Text Utilized By Agents" report

    Environment: Analytics, Standard Text Oracle B2C Service, All versions Resolution: The "Standard Text Utilized By Agents" report (ac_id 13034) will only count standard text used directly in...

  • Extra space added in HTML standard text

    Environment: Standard Text / Incident Response Emails Resolution: The spacing used in the standard text entries is by design. There were other issues with the display of the various typefaces and...

  • Adding standard text via workspace rules

    Environment: Workspaces, Standard Text Oracle B2C Service Resolution: A workspace rule action is available for incident workspaces and incident scripts that adds standard text (as a specified...

  • Grouping standard text responses in folders

    Environment: Service > Standard Text Response Messages Oracle B2C Service  Resolution: Oracle B2C Service allows you to create folders to better organize the standard responses you create for...

  • Quick text feature to append standard texts

    Environment: Standard text, hotkey Resolution: The F8 function key opens the quick text feature, which allows you to enter a hotkey sequence for a standard text. This allows staff to most easily...

Documentation (8188)

  1. Link to a URL

    Standard Text Using the Agent Browser User Interface Search Home Working with Incidents Standard Text Using Last Updated: 02/02/2025

  2. Link to a URL

    Add or Edit Standard Text create standard text and variables to represent words, phrases, and replies that agents use frequently Last Updated: 02/18/2026

  3. Link to a URL

    Insert Standard Text Using a Keyboard Shortcut . Insert Standard Text Using a Keyboard Shortcut If you know the keyboard shortcut for standard text Last Updated: 09/09/2022

  4. Link to a URL

    Insert Standard Text Using a Keyboard Shortcut . Insert Standard Text Using a Keyboard Shortcut If you know the keyboard shortcut for standard text Last Updated: 06/16/2022

  5. Link to a URL

    Insert Standard Text Using Keyboard Shortcuts or the Standard Text Name Using the Agent Browser User Interface Search Home Working with Incidents Standard Text Using Last Updated: 02/02/2025

  6. Link to a URL

    Insert Standard Text customer information, SmartAssistant suggested answers, answers in the knowledge base, and standard text Last Updated: 09/09/2022

  7. Link to a URL

    Insert Standard Text customer information, SmartAssistant suggested answers, answers in the knowledge base, and standard text Last Updated: 02/18/2026

  8. Link to a URL

    Insert Standard Text customer information, SmartAssistant suggested answers, answers in the knowledge base, and standard text Last Updated: 06/16/2022

  9. Link to a URL

    Insert Standard Text from the Standard Text Window . Insert Standard Text from the Standard Text Window When you are busy responding to customer Last Updated: 02/18/2026

  10. Link to a URL

    Insert Standard Text from the Standard Text Window . Insert Standard Text from the Standard Text Window When you are busy responding to customer Last Updated: 09/09/2022
More Documentation Results

Community

Loading...
Cannot fetch community results
No results to display