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questions avoided

Knowledge Base (583)

  1. Questions Avoided Reports and SmartAssistant

    Answer: Environment: SmartAssistant on End user Pages Resolution: Yes, and there are two reports that capture SmartAssistant deflections. Both reports are named "Questions Avoided". The Report...

  2. Question Avoided report returning incorrect data

    Answer: Environment: All  versions of Oracle B2C Service, Analytics Resolution: All missing or incorrect data in the "Questions Avoided" report is most likely due to an issue with the agedatabase and/or...

  3. SmartAssistant Deflection

    Answer: Environment: SmartAssistant Suggested Solutions Oracle B2C Service Resolution: SmartAssistant is displayed conditionally based on the number of searches and answer views the user has previously...

  4. "Questions Avoided" report or other report using session_summary shows data older than 1 day

    Answer: Environment: All Oracle B2C Service versions Resolution: If you see that the report "Questions Avoided" or any other report using the session_summary database table is showing data that is...

  5. Popular Answers About SmartAssistant

    Answer: Getting Started: Description of SmartAssistant Automatically suggesting solutions for Ask a Question requests   Scenarios for appending SmartAssistant results SmartAssistant Display Conditions...
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Documentation (2998)

  1. Link to a URL

    Overview of Questions Using B2C Service Search Home Outreach and Feedback Feedback Questions Overview of Questions Last Updated: 09/09/2022

  2. Link to a URL

    Overview of Questions Using B2C Service Search Home Outreach and Feedback Feedback Questions Overview of Questions Last Updated: 02/22/2024

  3. Link to a URL

    Overview of Questions Using B2C Service Search Home Outreach and Feedback Feedback Questions Overview of Questions Last Updated: 06/16/2022

  4. Link to a URL

    Suspend Community Questions combination of actions from the Question Moderation dashboard. Suspend Community Questions Users with Last Updated: 06/27/2022

  5. Link to a URL

    Approve Community Questions combination of actions from the Question Moderation dashboard. Approve Community Questions Users with Last Updated: 06/27/2022
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