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Knowledge Base (666)

  1. Answer: Environment: Oracle B2C Service sites using Knowledge Advanced Issue: It can be unclear when exactly answer access levels configured in Oracle B2C Service are synced into Knowledge Advanced as...
  2. Answer: Environment: Oracle B2C Service, Product listing Knowledge Advanced Resolution: The list of service products available to Knowledge Advanced content authors is dependent on two things. First, the...
  3. Answer: Environment: Knowledge Advanced Issue: Knowledge Advanced Web Roles are shadowed from Oracle B2C Service’s Access Levels, via Contact user’s authentication. Resolution: Perform the following steps to...
  4. Answer: Environment : Knowledge Advanced All product releases Issue: We are seeing that new products added are automatically added to 'Selected Products' within Knowledge Advanced Authoring > Repository...
  5. Answer: Environment: Oracle B2C Service, Product listing Knowledge Advanced Resolution: The list of service categories available to Knowledge Advanced content authors is dependent on two things. First...
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Documentation (3873)

  1. Link to a URL

    Overview of Knowledge Advanced Using the Agent Browser User Interface Search Home Using Knowledge Advanced Overview of Last Updated: 06/29/2022
  2. Link to a URL

    Access Knowledge Advanced Authoring Using the Agent Browser User Interface Search Home Using Knowledge Advanced Access Knowledge Last Updated: 06/29/2022
  3. Link to a URL

    Search the Knowledge Advanced Knowledge Base Using the Agent Browser User Interface Search Home Using Knowledge Advanced Search the Last Updated: 06/29/2022
  4. Link to a URL

    Search the Knowledge Base Knowledge Advanced Working with Answers Working with Opportunities Using Chat Co-browsing with a Last Updated: 06/29/2022
  5. Link to a URL

    Search the Knowledge Base with Tasks Working with Assets Working with Incidents Using Knowledge Advanced Working with Last Updated: 06/29/2022
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