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knowledge advanced

Knowledge Base (666)

  1. Knowledge Advanced: Adding new user groups

    Answer: Environment: Oracle B2C Service sites using Knowledge Advanced Issue: It can be unclear when exactly answer access levels configured in Oracle B2C Service are synced into Knowledge Advanced as...

  2. Products not assigned to interface show to Knowledge Advanced authors

    Answer: Environment: Oracle B2C Service, Product listing Knowledge Advanced Resolution: The list of service products available to Knowledge Advanced content authors is dependent on two things. First, the...

  3. Populating Web Roles in Knowledge Advanced

    Answer: Environment: Knowledge Advanced Issue: Knowledge Advanced Web Roles are shadowed from Oracle B2C Service’s Access Levels, via Contact user’s authentication. Resolution: Perform the following steps to...

  4. New products are automatically added to 'Selected Products' within Knowledge Advanced Authoring > Repository View Properties

    Answer: Environment : Knowledge Advanced All product releases Issue: We are seeing that new products added are automatically added to 'Selected Products' within Knowledge Advanced Authoring > Repository...

  5. Categories not assigned to interface show to Knowledge Advanced authors

    Answer: Environment: Oracle B2C Service, Product listing Knowledge Advanced Resolution: The list of service categories available to Knowledge Advanced content authors is dependent on two things. First...
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Documentation (3873)

  1. Link to a URL

    Overview of Knowledge Advanced Using the Agent Browser User Interface Search Home Using Knowledge Advanced Overview of Last Updated: 06/29/2022

  2. Link to a URL

    Access Knowledge Advanced Authoring Using the Agent Browser User Interface Search Home Using Knowledge Advanced Access Knowledge Last Updated: 06/29/2022

  3. Link to a URL

    Search the Knowledge Advanced Knowledge Base Using the Agent Browser User Interface Search Home Using Knowledge Advanced Search the Last Updated: 06/29/2022

  4. Link to a URL

    Search the Knowledge Base Knowledge Advanced Working with Answers Working with Opportunities Using Chat Co-browsing with a Last Updated: 06/29/2022

  5. Link to a URL

    Search the Knowledge Base with Tasks Working with Assets Working with Incidents Using Knowledge Advanced Working with Last Updated: 06/29/2022
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