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Environment: Oracle B2C Service Knowledge Advanced Customer Portal Resolution: The standard product functionality does not allow you to run Knowledge Advanced and Knowledge Foundation in...

Oracle B2C Service Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived...

Environment: Oracle B2C Service Sites with Knowledge Advanced only Authoring Adding and Editing Content Issue: Knowledge Advanced has two authoring spell check features. 1 - The authoring spell check...

Environment: Knowledge Advanced, All product versions Resolution: Answer visibility for Customer Portal: •     The content type of the answer must have a property checked for...

Environment: Oracle B2C Service, Product listing Knowledge Advanced Resolution: The list of service categories available to Knowledge Advanced content authors is dependent on two things. First, the...

Environment: Oracle B2C Service, Product listing Knowledge Advanced Resolution: The list of service products available to Knowledge Advanced content authors is dependent on two things. First, the...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The business needs to fine tune search results for certain aspects of the knowledge base. Resolution: Tuning a question using Manage...

Environment: Sites with optional Knowledge Advanced component Issue: Unable to access knowledge base content via REST API Resolution: Instead of trying to use the Connect APIs, an integrator should...

Environment: Oracle B2C Service, Product listing Knowledge Advanced Resolution: Knowledge Advanced answer feedback is submitted through the okcs/DocumentRating Customer Portal (CP) widget...

Environment Oracle B2C Service sites using Knowledge Advanced All product versions Issue: There is no audit trail to determine who has deleted a Knowledge Advanced answer Resolution: It is a best...

Environment All Oracle Knowledge Advanced releases Resolution This behavior has to do with the current limitations of Oracle Knowledge Advanced. Presently, the Guided Assistance functionality is not...

Environment:Oracle B2C Service, Product listingKnowledge AdvancedResolution:The following describes how the different types of KA tasks are closed:WorkFlow: Closed automatically when...

Environment: Oracle B2C Service sites migrating from Answers to Knowledge Advanced Issue: Existing contacts are subscribed to answers, and we would like to migrate those subscriptions. Resolution...

Environment: Oracle B2C Service, Product listing Knowledge Advanced Resolution: The Smart Assistant functionality used in the console for the Knowledge Foundation product has been replaced by the...

Environment: Oracle B2C Service, Product listing Knowledge Advanced Resolution: The Knowledge Advanced content delete operation is not a simple. If the count of documents selected for deletion is...

Environment: Oracle B2C Service Knowledge Advanced Analytics Reporting Customer Portal Issue: With Knowledge Advanced, the context2 and context3 field values may change for the clickstream action...

Environment: Knowledge Advanced Issue: Knowledge Advanced Web Roles are shadowed from Oracle B2C Service’s Access Levels, via Contact user’s authentication.  They are not administrated in the...

Environment: Knowledge Advanced REST APIs Resolution: The Knowledge Advanced APIs are located at yoursite-irs.custhelp.com/km/api/latest/ for the Content REST API and...

Environment: Oracle B2C Service Knowledge Advanced Search REST API Issue: The Knowledge Advanced integration I am building with the Search REST API needs to record clickthru rate for analytics...

Environment:   Knowledge Advanced for Oracle B2C Service All versions   Issue: As articles are created and updated the dates for each version of the article are set.  There is a...

Environment: Knowledge Advanced REST API, November 2015 (and later) Issue: When sending a JSON or XML request payload with the console or web user credentials to the Knowledge Advanced REST API (the...

Environment Oracle Knowledge Advanced - all releases Resolution The Knowledge Advanced Rest API functionality provides a series of operations to perform changes to the subscriptions feature in the...

Environment: Knowledge Advanced REST API, Oracle B2C Service versions 19B+ Resolution: The registered claims in RFC 7519 will be interpreted. sub - the user's login. aud - should include...

Environment: Knowledge Advanced REST API Resolution: The Knowledge Advanced REST API supports creating and modifying articles with file attachments. There needs to be a properly privileged console...

Environment: Oracle B2C Service sites using Knowledge Advanced Issue: It can be unclear when exactly answer access levels configured in Oracle B2C Service are synced into Knowledge Advanced as...

Environment: Oracle B2C Service, all supported versions Resolution: For the /search/question operation, the maximum number of returned results is 30. For the /km operation, the maximum...

Environment: Oracle B2C Service Sites with Knowledge Advanced only Authoring Adding and Editing Content Issue:   Different reports have different data currency.   Resolution: The content...

Environment: Knowledge Advanced All product releases Issue: We are seeing that new products added are automatically added to 'Selected Products' within Knowledge Advanced Authoring > Repository...

Environment: Oracle B2C Service Knowledge Advanced Issue: I am building a custom report that includes statistics on the answers on my site. The kf_answer_stats and ans_stats tables are both...

Environment: Oracle B2C Service Knowledge Advanced Search REST API Issue: The application I am building uses the Search REST API and performs authentication and session initialization to retrieve an...

Environment: Knowledge Advanced Oracle B2C Service 19B release and later Resolution: Knowledge Advanced (KA) content processing jobs are found at the bottom of the Collection Setup.  These...

Environment: Oracle Knowledge Advanced for Service Cloud (OKCS / KA), Languages Resolution: Oracle Knowledge Advanced for Service Cloud (OKCS / KA) supports all of the languages listed below...

Environment: Oracle B2C Service Knowledge Advanced Customer Portal Issue: The business needs to customize the end user pages to suit their needs. Resolution: These are considerations when...

Environment:Knowledge Advanced (KA), Analytics Reports Issue:After our site upgraded to the 24D version we are experiencing issues with Knowledge Advanced (KA) reports we commonly use. They...

Environment: Knowledge Advanced Issue: I am seeing "You do not have permission to view this page" when accessing Collection Setup for Knowledge Advanced Resolution: Follow these steps to assign...

Environment: Customer Portal framework versions 3.2.x and earlier, Knowledge Advanced implementation Issue: Answer pages (such as /app/answers/detail/a_id/xxxx) return a blank page with the error...

Environment: Oracle B2C Service Knowledge Advanced Search REST API Issue: The Knowledge Advanced integration I am building with the Search REST API needs to search articles and paginate through those...

Environment: REST API for Oracle B2C Service Knowledge Advanced February 2016 and later Resolution: This sample application demonstrates how to use the Knowledge Advanced APIs for content...

Environment: Oracle B2C Service Knowledge Advanced Customer Portal Issue: The Knowledge Advanced Customer Portal widget I am building needs to cache data for better performance. Resolution:  ...

Environment: Knowledge Advanced Issue: We would like to configure the KA Search tool window so that the filter button is visible initially (rather than only after an initial search). We also would...