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knowledge advanced

Knowledge Base (701)

  1. Enabling Knowledge Advanced and Knowledge Foundation at interface level

    Answer: Environment: Oracle B2C Service Knowledge Advanced Customer Portal Resolution: The standard product functionality does not allow you to run Knowledge Advanced and Knowledge Foundation in...

  2. 404 error when trying to access the Knowledge Advanced REST API

    Answer: Environment: Knowledge Advanced REST API (November 2015 and newer sites with Knowledge Advanced enabled) Resolution: The paths given in the Knowledge Advanced REST API documentation (accessible...

  3. Documentation for Oracle B2C Service Knowledge Advanced

    Answer: Oracle B2C Service Knowledge Advanced documentation includes detailed help for product configuration and customization, installation and update procedures, maintenance pack information, archived...

  4. Recording answer clickthru events with Knowledge Advanced Search REST API

    Answer: Environment: Oracle B2C Service Knowledge Advanced Search REST API Issue: The Knowledge Advanced integration I am building with the Search REST API needs to record clickthru rate for analytics...

  5. Knowledge Advanced recommendations for search tuning

    Answer: Environment: Oracle B2C Service Knowledge Advanced Search Issue: The business needs to fine tune search results for certain aspects of the knowledge base. Resolution: Tuning a question using Manage...
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Documentation (3465)

  1. Link to a URL

    Overview of Knowledge Advanced Using the Agent Browser User Interface Search Home Using Knowledge Advanced Overview of Last Updated: 02/02/2025

  2. Link to a URL

    Access Knowledge Advanced Authoring Using the Agent Browser User Interface Search Home Using Knowledge Advanced Access Knowledge Last Updated: 02/02/2025

  3. Link to a URL

    Search the Knowledge Advanced Knowledge Base Using the Agent Browser User Interface Search Home Using Knowledge Advanced Search the Last Updated: 02/02/2025

  4. Link to a URL

    Search the Knowledge Base Knowledge Advanced Working with Answers Working with Opportunities Using Chat Co-browsing with a Last Updated: 02/02/2025

  5. Link to a URL

    Search the Knowledge Base with Tasks Working with Assets Working with Incidents Using Knowledge Advanced Working with Last Updated: 02/02/2025
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