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  • Environment: Oracle B2C Service, All versions Resolution: You must have end-user SSL enabled, SEC_END_USER_HTTPS set to 1, for surveys submit links to use SSL.  Enabling end user SSL will...
  • Environment Connect Web Services for SOAP (CWS) API, All Versions Resolution HTTP is not available to access SOAP. It requires SSL for security purposes. For further information on SOAP API security...
  • Environment:  Engagement Engine Resolution: On some browsers like Safari, Firefox, and Chrome especially in private browsing, the HTTP Referrer URL of the page was being truncated to only...
  • Environment: Chat, End-User pages Resolution: Chat will use a secure SSL connection as long as end-user SSL is enabled. End-user SSL is enabled by default for Oracle B2C Service as of version May...
  • Environment: Chat, Oracle Messaging Oracle B2C Service Issue: I am trying to login to the OM Administrative Interface and I am getting this error message: HTTP ERROR 401 Unauthorized URI:  ...
  • Environment: Connect REST, Connect Web Services for SOAP, Connect for PHP, ROQL (all versions) Resolution: The HTTP/1.1 429 Too Many Requests response happens when you attempt to hit the Connect REST...
  • Environment: Sites that use custom domain SSL Oracle B2C Service, All supported versions Issue: We are interested in setting up a custom domain for our site and will need SSL coverage...
  • Environment: All supported versions Sites that use custom domain SSL Issue: We are experiencing issues with our SSL certificate on our end-user pages. Resolution: When a client has a SSL certificate...
  • Environment: All supported versions Sites that use custom domain SSL Oracle B2C Service Issue: We are unclear as to the purpose and function of vhosts and how they apply to our instance of Oracle B2C...
  • EnvironmentChat / Engagement EngineOracle B2C Service IssueWe noticed that sometimes Engagement Engine widgets are loading resources over HTTP instead of HTTPS, which is causing...

Documentation (253)

  1. Link to a URL

    Using B2C Service Customer Portal Using B2C Service Customer Portal Search Configuring B2C Service for the Customer Portal Overview of Customer Portal Your customers use this interface to interact with your customer support. B2C... Last Updated: 08/19/2024
  2. Link to a URL

    Operational Overview https ://hms.custhelp.com/csi/enduser_compliance.php for details regarding actual usage against Last Updated: 02/08/2023
  3. Link to a URL

    Customer Portal information For more information about Customer Portal, see https ://documentation.custhelp.com/euf Last Updated: 04/21/2026
  4. Link to a URL

    Customer Portal » \RightNow\Utils\Url ) When the browser loads this URL, it will expand the URL to use the same protocol (HTTP or HTTPS Last Updated: 10/23/2018
  5. Link to a URL

    Audit Log Key Management in the audit log. See https ://cx.rightnow.com/app/answers/detail/a_id/12274 . Tip Last Updated: 02/02/2025
  6. Link to a URL

    Process Log for Asynchronous CPMs CPMs. Enabling the report: The report is available for viewing after raising an SR in https Last Updated: 04/21/2026
  7. Link to a URL

    Audit Logs Foreign Key Management in the audit log. See https ://cx.rightnow.com/app/answers/detail/a_id/12274 Last Updated: 09/09/2022
  8. Link to a URL

    Audit Logs Foreign Key Management in the audit log. See https ://cx.rightnow.com/app/answers/detail/a_id/12274 Last Updated: 04/21/2026
  9. Link to a URL

    IP Whitelisting for External Object/Integration Service their region to allow the traffic. The IP Ranges for all regions are listed here: https Last Updated: 05/15/2026
  10. Link to a URL

    Customer Portal » \RightNow\Utils\Text ::generateRandomString() if a user is logged in on https . getRandomStringOnHttpsLogin() Converts the given integer Last Updated: 10/23/2018
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