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Knowledge Base (12)

  1. Custom Objects & Custom Field Deployment Basics

    Answer: Environment Custom Objects, Custom Fields November 2010 and newer Resolution Quick Overview of  Custom Object & Custom Field Deployments In order to create a new Custom Object or Custom...

  2. Including a variable on a custom tab, custom link, or browser control URL

    Answer: Environment: Oracle B2C Service Agent Browser UI (BUI) Resolution: When adding a browser control to a workspace or script, you can pass variables as URL parameters to prepopulate field values in the...

  3. Error adding/editing custom fields or custom objects: "The following table(s) have exceeded the maximum row size."

    Answer: Environment: Oracle B2C Service - MySQL limitation, Custom Fields, Custom Objects. Issue: I'm not allowed to add new custom fields, or edit the current ones. I get an error that the table has...

  4. Anatomy of a CPM (Custom Process)

    Answer: Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

  5. Updates to navigation sets do not take effect

    Answer: Environment Navigation Sets, Profile Options Resolution If you update a navigation set and those changes are not implemented when the staff member logs in, this is an indication that the staff...
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Documentation (5097)

  1. Link to a URL

    Co-browse Terminology Implementing Standalone Co -browse Search Home Co -browse Overview Co -browse Terminology Co Last Updated: 08/18/2022

  2. Link to a URL

    Overview of Co-browse Using B2C Service Search Home Co -browse Overview of Co -browse Co -browsing lets customers share Last Updated: 09/09/2022

  3. Link to a URL

    Overview of Co-browse Using B2C Service Search Home Co -browse Overview of Co -browse Co -browsing lets customers share Last Updated: 02/22/2024

  4. Link to a URL

    Overview of Co-browse Using B2C Service Search Home Co -browse Overview of Co -browse Co -browsing lets customers share Last Updated: 06/16/2022

  5. Link to a URL

    Co-browse Session Reporting Using B2C Service Search Home Co -browse Co -browse Session Reporting The Co -browse Summary Last Updated: 09/09/2022
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