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Knowledge Base (254)

  1. Using headers to troubleshoot email issues in the Oracle B2C Service application

    Answer: Environment: E-mail Inbound, Outbound, Outreach, Marketing Resolution: To determine the origin of an email and how it may be entering or leaving your Oracle B2C Service site, it is useful to...

  2. Standard report "Broken URIs" displays 500 error for working links

    Answer: Environment: Answers, Utilities, All supported versions. Resolution: Answer ID 2728: Checking for broken links in answers  shows that staff members can check for broken links in HTML...

  3. Spam being sent from our Oracle B2C Service support address

    Answer: Environment: Outgoing Email, Spam Resolution: To investigate this type of issue, your mail administrators should check your mail logs to determine any occurrences of the email address that received...

  4. When searching, best matches do not appear at the top of the search results

    Answer: Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

  5. Referring Sites report not consistent with Top Referring Searches From Google report

    Answer: Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
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Documentation (1182)

  1. Link to a URL

    Inlays: Display Top Answers Administering Oracle Engagement Engine Search Home Actions Inlays: Display Top Answers This Last Updated: 06/13/2023

  2. Link to a URL

    Add a New SiteID added at the top company level. Co-browse Overview Admin Console Working with Companies Last Updated: 08/18/2022

  3. Link to a URL

    then called on top of the load function. Agent Browser UI Extensibility Framework Overview of the Agent Last Updated: 03/06/2024

  4. Link to a URL

    ListGoalsEntityType (v12.2.1) Filter: All Files Submit Search ListGoalsEntityType (v12.2.1) The top -level attributes for an entity Last Updated: 02/25/2024

  5. Link to a URL

    Content Pane Tabs Pane Tabs Tabs on the top of the content pane display all the items you currently have open Last Updated: 09/09/2022
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