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Knowledge Base (287)

  1. Oracle B2C Service and Oracle Knowledge Advanced Release Resources

    Answer: Oracle B2C Service 25A version is now available! The Oracle B2C Service development organization is excited to announce the release of 25A (Feb). The team did another amazing job of providing a...

  2. Oracle B2C Service Infrastructure Requirements

    Answer: Environment: System Requirements Oracle B2C Service, All support versions Resolution: Proper configuration and maintenance of your environment is crucial to your success.  Critical...

  3. Chat incident not saved when console crashes or loses connectivity

    Answer: Environment: Chat workspace, Chat transcript, Incidents Resolution: Depending on the chat workspace settings as explained in Answer ID 6084: When is an incident created during a chat session?  ...

  4. Email did not create an incident in Oracle B2C Service

    Answer: Environment: Oracle B2C Service, All versions  Resolution: When incidents are created or updated via email, the techmail utility is the one responsible for processing emails into new incidents...

  5. Common SSO Errors and how to troubleshoot

    Answer: Environment:   Oracle B2C Service SSO   Resolution:   The Security Log can help you troubleshoot SSO errors. This log can be accessed in the agent desktop via the Configuration button...
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