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The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...
CPM logging record retention

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...
Managing Asynchronous CPMs

Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...
Anatomy of a CPM (Custom Process)

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...
CPM/Process Designer Best Practices and Guidelines

Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...
Custom Process Model (CPM) error state

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...
Firing a CPM from a rule based on object source

Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...
Two second guideline for synchronous CPMs

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...
CPM logging record delays in Probe Designer

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...
Delete Custom Process Model Script (CPM)

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...
Execution details of asynchronous CPMs

Environment: CPMs, SPMs, Reports. Resolution:The admins can view the ‘CPM Process Log’ Report [ID 13194] under Public Folders via Report Explorer. The admins can search the report using the...
Asynchronous CPM "processes" queued (through Process Designer mapping only) are removed automatically after ten unsuccessful tries

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: When an asynchronous CPM (that is triggered through a Process Designer mapping...
Alternatives to using CPM customizations for event-driven functionality that needs to happen immediately

Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM), Customer Portal, Browser Extension Framework, .NET Add-Ins All product versions Issue: What are the options...
Custom Process Model (CPM) Defect Analysis

Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: In the case of CPM customizations, a product defect will exist if observed...
Asynchronous CPM customizations triggered on one interface can run on any enabled interface

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: Asynchronous CPM customizations are run using a site utility...
Support for CRM On Demand

Environment: CRM On Demand Resolution: To reach the CRM On Demand Support team please call the global support number at 1-800-223-1711. There is a selection for CRM on Demand which will allow you to...
CPMs and Event Subscriptions Not Sent or Sent with Duplicate Data

Environment: Event Subscriptions, Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: Triggered asynchronous CPMs and Event...
CPM failed: Too many cycles: Max 5 cycles exceeded

Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: The "CPM failed: Too many cycles: Max 5 cycles exceeded" error will be...
We have not changed the code within a CPM, but now the results of Process Designer tests are different than before.

Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Issue: I have not changed the code for a CPM, which has been deployed...
Enabling API suppression in Connect for PHP Customizations

Environment: Process Designer, Custom Process Model (CPM), Connect for PHP API All product versions Resolution: Suppression is important to prevent rules, external events and/or custom processes from...
Custom Processes must have matching version information between the annotation and included Connect library

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The version information within the comment/annotation section of a Custom...
Mail API per-process limit of 200 emails

Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The 200 email recipient limitation described in...
The Process Designer / Custom Process Models (CPM) functionality

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All Supported Versions Resolution: The Process Designer / Custom Process Models (CPM) feature...
Where did my end user come from?

EnvironmentTracking referring URLs for customers visiting your Customer PortalAnalytics, Customer Portal activityResolutionTo determine the site your end-user came from you can look at standard...
REST API request showing Invalid CORS origin error

Environment: Starting from Oracle B2C Service version August 2017 Issue: The following error is received when making a REST incident request: { ...
Use of global variables in Custom Process object event handler scripts

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The use of global variables should be avoided in all scripts used as...
Demystifying CPMs

Are you interested in finding out whether you can specify more than one package in a flower basket? Would you like advice on the best way to set up a test harness? Watch Johnny Meehan demystify...
'Send Receipt Email' incident rule action is designed for incident create only

Environment: Business Rules, Custom Processes (SPM) Resolution: The 'Send Receipt Email' incident rule action should only be included in business rules triggered during incident create. Custom...
CCOM v1.3 the type of data used in ROQL query must match in the WHERE clause for ID field

Environment: ROQL Resolution: In CCOM version 1.2, the type of data used to specify the ID in the WHERE clause was not required to match. In other words, it could be with single quotes (string), or...
Custom Process scripts and answer create with regard to products

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) November 2012 and newer releases Resolution: An answer is composed of two parts - a meta answer and an...
Dbstatus-r failure tied to custom process and event handlers assigned to the same object

Environment: May 2012 and newer versions for customers using both custom process and external events Resolution: Check for a concurrent external event and custom process tied to the...
How to use sql_prepare in a CPM object event handler script

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) November 2012 and newer releases Resolution: You are planning on using direct sql and you have made...
Conditional Sections in Message Templates are ignored

Environment: Message Templates, Conditional Sections, November 2014 and newer releases Resolution: A variety of texts can be created for the same Message Template using conditional sections...
Message base value reflects value from other interface

Environment: Connect for PHP (CPHP) API Issue: We send emails using CPM customizations, and the content of the email is built using the message base. The problem is, in some cases we have an incident...
Adding custom logging to your customizations

Environment: Customizations, Process Designer, Custom Process Model (CPM), Service Process Model (SPM) Issue: I would like to produce logging from my customizations, including Custom Process...
There are two types of execution for Object Event Handlers

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: Synchronous execution of an Object Event Handler has a strict time limit of 5...
Stopping an Object Event Handler from running

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: In order to stop a CPM customization from being triggered it must be...
Processing order of rules and custom processes

Environment: Rules, Process Designer, Custom Process Model (CPM), Service Process Model (SPM) Oracle B2C Service Resolution: The processing order is: a) Rules b) Synchronously executed Custom Process...
Object Event Handler Flowerbasket Contents

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) November 2014 version and newer Resolution: This is the required format for an Object Event Handler...
Email Address Sharing in Chat

Environment: Chat, Email Address Sharing, householding Oracle B2C Service Issue: We have email address sharing enabled for contacts. When a chat comes through, if there is an existing...

Documentation (891)

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Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 06/27/2022
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Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 06/27/2022
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Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 08/19/2024
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Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 02/18/2022
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View Session Use Use The Service Usage Metrics Session reports show you the number of tier 1, tier 2 , and tier 3 Last Updated: 02/02/2025
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Customer Portal : 0, SEARCHING : 1, CONNECTED : 2 , REQUEUED : 3 Last Updated: 10/23/2018
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Customer Portal ); } } }); Template is built using Twitter Bootstrap 2 and icons provided by Glyphicons . Documentation Last Updated: 10/23/2018
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Customer Portal ++)); outputArray.push(String.fromCharCode((e1 << 2 ) | (e2 >> 4))); var e3 Last Updated: 10/23/2018
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Customer Portal ('left', (Y.one(document.body).get('clientWidth') / 2 ) - (src.get('clientWidth') / 2 ) + 'px Last Updated: 10/23/2018
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Customer Portal ; this._lastPostedMessageID = -1; this._logonResponseTimer = null; this._maxAbsentIntervals = 2 ; this._myClientID Last Updated: 10/23/2018

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