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Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update, CCOM v1.2 and v1.3 are no longer deprecated...

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Environment: Oracle B2C Service, All supported versions Resolution: The SNL (Shared Network Location) was designed to reduce bandwidth utilization of the Oracle B2C Service application...

Environment: Shared Network Location (SNL), November 2011 and later releases Resolution: When set, the Server Fallback allows the agent's console to pull update files from the RightNow servers should...

Environment: Customer Portal Versions: 2.x.x & 3.x.x Resolution: In order to add the Google +1 button, you can replace the 'SocialBookmarkLink' code in the 'answers/detail.php' file with the code...

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...