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Changing the interface name displayed in the title bar

Environment Interfaces, Site Management, .NET console Oracle B2C Service Resolution To change the name of your interface as it appears in the title bar of your .NET console, use the steps below: From...
How do I collect HAR files from a Browser?

Environment:Oracle B2C Service Oracle B2C ServiceBrowser User Interface (BUI)Resolution:These browsers (Chrome & Firefox), in particular, makes it relatively easy to capture all the data we need...
After completing a chat, pop-up survey not opening a new window in Chrome or Firefox

Environment: Chat Rules, Feedback, Surveys Oracle B2C Service, All Versions Issue: After a chat is completed the pop-up survey should open a new window in Chrome or Firefox like...
Floating or undocking a window

Environment: Workspaces, Docking / Un-docking windows Supported in all Oracle B2C Service versions, .NET console Not Supported in Agent Browser UI (BUI) Resolution: You can right-click on a tab...
Customizing the Live Media Bar

Environment: Not version specific, Live Media Bar Resolution: Stats can only be displayed in reports. You can customize what the Agent sees in these reports by modifying the Chat Workspaces and...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

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Documentation (1411)

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Live Media Bar real time through typed conversation. Live Media Bar With the Live Media bar , you can log in, log Last Updated: 06/16/2022
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Chat Live Media Bar Using the Agent Browser User Interface Search Home Using Chat Chat Live Media Bar After Chat Last Updated: 02/02/2025
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Status Bar Status Bar Status Bar add-ins are custom controls which can be created and added to the status bar Last Updated: 02/08/2023
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How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 09/09/2022
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How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 04/21/2026
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How You Change Folders from the Address Bar from the Address Bar You can change folders and focus in the tree by entering a path, or partial Last Updated: 06/16/2022
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Navigation Bar Dashboard Navigation Bar The navigation bar displays at the top of each screen and lets you Last Updated: 07/23/2025
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Limitations of the Extension Bar IExtensionBarContext class is the main object used to implement the extension bar . Limitations of the Extension Last Updated: 03/23/2026
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Live Media Bar real time through typed conversation. Live Media Bar With the Live Media bar , you can log in, log Last Updated: 09/09/2022
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Live Media Bar real time through typed conversation. Live Media Bar With the Live Media bar , you can log in, log Last Updated: 04/21/2026

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Published Answers

Changing the interface name displayed in the title bar

How do I collect HAR files from a Browser?

After completing a chat, pop-up survey not opening a new window in Chrome or Firefox

Floating or undocking a window

Customizing the Live Media Bar

Length of time the Incoming Chat Toast Invitation is displayed

Some top-level values do not show in a drill-down

Toast Pop-up timing

Referring Sites report not consistent with Top Referring Searches From Google report

Article not the top result when title of that article is the search terms

Documentation (1411)

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Link to a URL

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Link to a URL

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