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Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Oracle Tap application screen rotation no longer available

Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App...
Report query processes too much data

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
I receive an error when entering the TAP URL in a browser, {"message":"","errorCode":"404"}

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App (TAP)...
Mailboxes setup - A pop account may be configured on only one mailbox

Environment:Mailboxes, Sites updating to August 2013 or newerResolution:This answer is applicable if you have been informed that you have duplicate mailboxes. There must be a 1:1 correspondence...

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Add a System Attribute Using Regular Expressions of the RMA system attribute to use the pattern AA -#####, for example, CX-49935. Procedure Open the Last Updated: 06/27/2022
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Add a System Attribute Using Regular Expressions of the RMA system attribute to use the pattern AA -#####, for example, CX-49935. Procedure Open the Last Updated: 06/27/2022
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Add a System Attribute Using Regular Expressions RMA system attribute to use the pattern AA -#####, for example, CX-49935. Procedure Open the page Last Updated: 08/19/2024
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Add a System Attribute Using Regular Expressions the format of the RMA system attribute to use the pattern AA -#####, for example, CX-49935. Procedure Last Updated: 02/18/2022
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Example of an Object Event Handler Script ; $obj->Name = preg_replace( '/^[ aA ]n* /', 'The ', $obj->Name Last Updated: 09/09/2022
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Example of an Object Event Handler Script ; } $obj->Notes[] = $note; $obj->Name = preg_replace( '/^[ aA ]n* /', 'The ', $obj-> Last Updated: 11/13/2025
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Example of an Object Event Handler Script ; $obj->Name = preg_replace( '/^[ aA ]n* /', 'The ', $obj->Name Last Updated: 06/16/2022
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Analytics Extension - External Menus , "label": "Department 2aa ", "parentId": 1021 Last Updated: 07/23/2025

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