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  • The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

    Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

  • Anatomy of a CPM (Custom Process)

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

  • Managing Asynchronous CPMs

    Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

  • Asynchronous CPM "processes" queued (through Process Designer mapping only) are removed automatically after ten unsuccessful tries

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: When an asynchronous CPM (that is triggered through a Process Designer mapping...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • CPM logging record retention

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

  • Custom Process Model (CPM) error state

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

  • Delete Custom Process Model Script (CPM)

    Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...

  • Two second guideline for synchronous CPMs

    Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

  • CPM logging record delays in Probe Designer

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...

Documentation (72)

  1. Link to a URL

    Define Default Response Requirements resolving all incidents within three business days ( 24 work hours). By defining these default response Last Updated: 09/09/2022

  2. Link to a URL

    Define Default Response Requirements resolving all incidents within three business days ( 24 work hours). By defining these default response Last Updated: 02/18/2026

  3. Link to a URL

    Define Default Response Requirements resolving all incidents within three business days ( 24 work hours). By defining these default response Last Updated: 06/16/2022

  4. Link to a URL

    Activate the Inspector Tool Inspector Key window. This key is specific to the account currently in use and is only valid for 24 hours Last Updated: 07/23/2025

  5. Link to a URL

    Create a Segment the ages of 18 and 24 , or all contacts who live in Montana and are between the ages of 18 and 24 . You Last Updated: 09/09/2022

  6. Link to a URL

    Create a Segment the ages of 18 and 24 , or all contacts who live in Montana and are between the ages of 18 and 24 . You Last Updated: 02/18/2026

  7. Link to a URL

    Transactions Database Table Transaction Types Rule (21) Sent ( 24 ) Completed (25) Cloud Response Queued (37) Read (48) Cloud Response Received Last Updated: 02/18/2026

  8. Link to a URL

    Transactions Database Table Transaction Types Rule (21) Sent ( 24 ) Completed (25) Cloud Response Queued (37) Read (48) Cloud Response Received Last Updated: 09/09/2022

  9. Link to a URL

    Set Chat Hours the day that you want the service interval to begin. This field uses the 24 -hour clock. For example Last Updated: 09/09/2022

  10. Link to a URL

    Set Chat Hours the day that you want the service interval to begin. This field uses the 24 -hour clock. For example Last Updated: 02/18/2026
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