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Knowledge Base (36)

  1. To help protect your security, Internet Explorer blocked this site from downloading files to your computer

    Answer: Environment:    Downloading attachments from Answer Print Preview Issue:   Opening documents from Answers Print Window may cause the browser to prompt for downloading files. This...

  2. Inlays: Integrating Surveys to the Post Chat Closing Message

    Answer: Environment: Chat Oracle B2C Service Resolution: When concluding a chat session, the Embedded Chat Inlay uses the postChatClosingMessage to display information to the end user.  By default, the...

  3. CSV attachments not being handled properly in incident

    Answer: Environment: Incoming Emails, File Attachments Oracle RightNow Service Resolution: This behavior has been seen when automated emails are being generated by an outside source and is due to the...

  4. Support ending for Microsoft Internet Explorer 11 with Microsoft's Online Applications

    Answer: Environment: All Supported .NET versions of Oracle B2C Service Issue: Support by Microsoft is ending for Internet Explorer 11 for Microsoft's Online applications. See Notes below! NOTES :  Per...

  5. Saving file attachments to disk

    Answer: Environment: File Attachments Oracle B2C Service Resolution: Click on the file, and select Open or Download from the ribbon at the top. To download a file attachment, right-click on the file...
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Documentation (11)

  1. Link to a URL

    Possible Reasons and Resolutions for a Lost Co-browse Session ‘Trusted sites’ or ‘Intranet’ to a more restricted zone like ‘Internet’ or ‘Restricted’; non- IE Last Updated: 08/18/2022

  2. Link to a URL

    Customer Portal ") { // IE doesn't allow setting innerHTML on an iframe //but Last Updated: 10/23/2018

  3. Link to a URL

    Customer Portal Static RightNow.Ajax A URL of this length is supported by all browsers. IE is the limiting Last Updated: 10/23/2018

  4. Link to a URL

    Customer Portal ; } // Without this, IE gets weird and calls the submit handler twice. args[1].halt Last Updated: 10/23/2018

  5. Link to a URL

    Customer Portal firefox, several versions of chrome and IE . if (data.action === "LOGOFF" && Last Updated: 10/23/2018
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