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Knowledge Base (35)

  1. To help protect your security, Internet Explorer blocked this site from downloading files to your computer

    Answer: Environment:    Downloading attachments from Answer Print Preview Issue:   Opening documents from Answers Print Window may cause the browser to prompt for downloading files. This...

  2. Inlays: Integrating Surveys to the Post Chat Closing Message

    Answer: Environment: Chat Oracle B2C Service Resolution: When concluding a chat session, the Embedded Chat Inlay uses the postChatClosingMessage to display information to the end user.  By default, the...

  3. Sending emails from PHP Customizations using the Mail API

    Answer: Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The Connect for PHP (CPHP) API can be used to send...

  4. Incidents created with winmail.dat or Rfc822/rtf file attachment

    Answer: Environment: Incidents, Incoming Email Oracle B2C Service Resolution: Incidents are created with a winmail.dat or an Rfc822/ rtf file attachment under the following conditions.  The incident...

  5. Opening a new browser when viewing attachments or links

    Answer: Environment: File Attachments Resolution: Note: Windows accessed from the Oracle B2C Service console using the Go, Community and Help windows may take over an existing browser instead of...
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Documentation (11)

  1. Link to a URL

    Possible Reasons and Resolutions for a Lost Co-browse Session ‘Trusted sites’ or ‘Intranet’ to a more restricted zone like ‘Internet’ or ‘Restricted’; non- IE Last Updated: 08/18/2022

  2. Link to a URL

    Customer Portal ") { // IE doesn't allow setting innerHTML on an iframe //but Last Updated: 10/23/2018

  3. Link to a URL

    Customer Portal Static RightNow.Ajax A URL of this length is supported by all browsers. IE is the limiting Last Updated: 10/23/2018

  4. Link to a URL

    Customer Portal ; } // Without this, IE gets weird and calls the submit handler twice. args[1].halt Last Updated: 10/23/2018

  5. Link to a URL

    Customer Portal firefox, several versions of chrome and IE . if (data.action === "LOGOFF" && Last Updated: 10/23/2018
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