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Knowledge Base (37)

  1. To help protect your security, Internet Explorer blocked this site from downloading files to your computer

    Answer: Environment:    Downloading attachments from Answer Print Preview Issue:   Opening documents from Answers Print Window may cause the browser to prompt for downloading files. This...

  2. Inlays: Integrating Surveys to the Post Chat Closing Message

    Answer: Environment: Chat Oracle B2C Service Resolution: When concluding a chat session, the Embedded Chat Inlay uses the postChatClosingMessage to display information to the end user.  By default, the...

  3. Browser Agent UI (BUI) Intelligent Advisor Interview fails to load with 500 error

    Answer: Environment: Browser User Interface (BUI), user agent,  Intelligent Advisor   Issue: Getting a 404 error when Intelligent Advisor (OPA) Interview redirects to perform an SSO login...

  4. Incidents created with winmail.dat or Rfc822/rtf file attachment

    Answer: Environment: Incidents, Incoming Email Oracle B2C Service Resolution: Incidents are created with a winmail.dat or an Rfc822/ rtf file attachment under the following conditions.  The incident...

  5. Email did not create an incident for existing contact

    Answer: Environment: Incidents, Configuration Settings Issue: We have EGW_AUTO_CONT_CREATE disabled but the sender in the From field is correctly set up as a contact in our database. Why did the email not...
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Documentation (11)

  1. Link to a URL

    Possible Reasons and Resolutions for a Lost Co-browse Session ‘Trusted sites’ or ‘Intranet’ to a more restricted zone like ‘Internet’ or ‘Restricted’; non- IE Last Updated: 08/18/2022

  2. Link to a URL

    Customer Portal ") { // IE doesn't allow setting innerHTML on an iframe //but Last Updated: 10/23/2018

  3. Link to a URL

    Customer Portal Static RightNow.Ajax A URL of this length is supported by all browsers. IE is the limiting Last Updated: 10/23/2018

  4. Link to a URL

    Customer Portal ; } // Without this, IE gets weird and calls the submit handler twice. args[1].halt Last Updated: 10/23/2018

  5. Link to a URL

    Customer Portal firefox, several versions of chrome and IE . if (data.action === "LOGOFF" && Last Updated: 10/23/2018
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