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Knowledge Base (34)

  1. To help protect your security, Internet Explorer blocked this site from downloading files to your computer

    Answer: Environment:    Downloading attachments from Answer Print Preview Issue:   Opening documents from Answers Print Window may cause the browser to prompt for downloading files. This...

  2. Inlays: Integrating Surveys to the Post Chat Closing Message

    Answer: Environment: Chat Oracle B2C Service Resolution: When concluding a chat session, the Embedded Chat Inlay uses the postChatClosingMessage to display information to the end user.  By default, the...

  3. Contact Fields on the Chat Launch Form

    Answer: Environment: Chat Oracle B2C Service Resolution: The ONLY contact fields that will work on the chat launch forms, regardless of the chat request source, are the contacts first name, last name, and...

  4. Sending emails from PHP Customizations using the Mail API

    Answer: Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The Connect for PHP (CPHP) API can be used to send...

  5. CSV attachments not being handled properly in incident

    Answer: Environment: Incoming Emails, File Attachments Oracle RightNow Service Resolution: This behavior has been seen when automated emails are being generated by an outside source and is due to the...
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Documentation (11)

  1. Link to a URL

    Possible Reasons and Resolutions for a Lost Co-browse Session ‘Trusted sites’ or ‘Intranet’ to a more restricted zone like ‘Internet’ or ‘Restricted’; non- IE Last Updated: 08/18/2022

  2. Link to a URL

    Customer Portal ") { // IE doesn't allow setting innerHTML on an iframe //but Last Updated: 10/23/2018

  3. Link to a URL

    Customer Portal Static RightNow.Ajax A URL of this length is supported by all browsers. IE is the limiting Last Updated: 10/23/2018

  4. Link to a URL

    Customer Portal ; } // Without this, IE gets weird and calls the submit handler twice. args[1].halt Last Updated: 10/23/2018

  5. Link to a URL

    Customer Portal firefox, several versions of chrome and IE . if (data.action === "LOGOFF" && Last Updated: 10/23/2018
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