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Knowledge Base (243)

  1. When searching, best matches do not appear at the top of the search results

    Answer: Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

  2. How to Access Configuration Assistant

    Updated Answer: Environment: Oracle Cloud Console / Configuration Assistant Non-IDCS environment customers. If you have been migrated to IDCS, please see  Answer ID 12490: Accessing My Services and...

  3. Oracle B2C Service Deprecations

    Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...

  4. Browser UI Contact Workspace

    Answer: Browser UI Service and Dynamic Agent Desktop A link is provided for each section where additional information is available. Object Types •  Answers •  Assets •  Contacts...

  5. CPM/Process Designer Best Practices and Guidelines

    Answer: Environment: Process Designer, Custom Processes (CPM) All product versions Resolution: Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The...
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Documentation (1178)

  1. Link to a URL

    Inlays: Display Top Answers Administering Oracle Engagement Engine Search Home Actions Inlays: Display Top Answers This Last Updated: 06/13/2023

  2. Link to a URL

    Add a New SiteID added at the top company level. Co-browse Overview Admin Console Working with Companies Last Updated: 08/18/2022

  3. Link to a URL

    then called on top of the load function. Agent Browser UI Extensibility Framework Overview of the Agent Last Updated: 02/20/2025

  4. Link to a URL

    ListGoalsEntityType (v12.2.1) Filter: All Files Submit Search ListGoalsEntityType (v12.2.1) The top -level attributes for an entity Last Updated: 02/20/2025

  5. Link to a URL

    Content Pane Tabs Pane Tabs Tabs on the top of the content pane display all the items you currently have open Last Updated: 02/02/2025
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