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  • Hot Topics

    Environment:Oracle B2C Service BUIResolution:Hot Topics is an Embedded AI service within Oracle B2C Service designed to provide administrators with insights into the most common and emerging issues...

  • Some top-level values do not show in a drill-down

    Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

  • Toast Pop-up timing

    Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

  • Rules are not acting on updated records

    Environment: Business Rules Oracle B2C Service Resolution: If you suspect that rules are not acting on records when they are created or updated, review the possible causes listed below. Check the...

  • Bots and Spiders Best Practices

    Environment: Bots, Spiders   Oracle B2C Service Resolution:  What does Oracle do to prevent bot activity? And what can and should you do? When known bots or spiders access your site, the...

  • Australia Spam Act

    Environment: Email Deliverability (EDG), Outbound Emails Resolution: This answer is part of the Email Deliverability Best Practices doc community. Each answer's intention is to contribute to the...

  • Article not the top result when title of that article is the search terms

    Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

  • Length of time the Incoming Chat Toast Invitation is displayed

    Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

  • Referring Sites report not consistent with Top Referring Searches From Google report

    Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

  • When searching, best matches do not appear at the top of the search results

    Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

Documentation (10)

  1. Link to a URL

    Review and Accept Autotuner Recommendations . Double-click SA Auto Tuner component in your configuration list. The SA Auto Tuner dashboard Last Updated: 09/09/2022

  2. Link to a URL

    Review and Accept Autotuner Recommendations . Double-click SA Auto Tuner component in your configuration list. The SA Auto Tuner dashboard Last Updated: 04/21/2026

  3. Link to a URL

    Review and Accept Autotuner Recommendations . Double-click SA Auto Tuner component in your configuration list. The SA Auto Tuner dashboard Last Updated: 06/16/2022

  4. Link to a URL

    ContentSearch "; // ******************************************************************* //echo "<h1>Do a search, SA , and PopularContent with a logged in Last Updated: 02/08/2023

  5. Link to a URL

    Customer Portal » \RightNow\Models\Incident Returns array The SmartAssistantContentSearch object and the key-value array needed to get SA Last Updated: 10/23/2018

  6. Link to a URL

    Customer Portal » \RightNow\Controllers\AjaxRequest about the form submission, including errors, IDs of records created, or SA results if an incident is Last Updated: 10/23/2018

  7. Link to a URL

    Optional Configuration Items your configuration list. Contact your Oracle account manager. SA Auto Tuner Fine-tune Last Updated: 04/21/2026

  8. Link to a URL

    Optional Configuration Items to your configuration list. Contact your Oracle account manager. SA Auto Tuner Fine-tune Last Updated: 09/09/2022

  9. Link to a URL

    Optional Configuration Items to your configuration list. Contact your Oracle account manager. SA Auto Tuner Fine-tune Last Updated: 06/16/2022

  10. Link to a URL

    Optional Configuration Items before you can add this item to your configuration list. Contact your Oracle account manager. SA Auto Last Updated: 02/18/2022
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