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  • The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

    Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

  • CPM logging record retention

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

  • Managing Asynchronous CPMs

    Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

  • Anatomy of a CPM (Custom Process)

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

  • Attach file to incident in ODA flow using Web Chat for Service

    EnvironmentChatOracle B2C ServiceWeb Chat for Service (WCFS) Issue In certain use cases, customers are required to upload files to an existing incident as part of an Oracle Digital...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • Firing a CPM from a rule based on object source

    Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

  • Custom Process Model (CPM) error state

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

  • Two second guideline for synchronous CPMs

    Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

  • CPM logging record delays in Probe Designer

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records may not be available within the Probe Designer until up to...

Documentation (25)

  1. Link to a URL

    Transactions Database Table Transaction Types Rule ( 21 ) Sent (24) Completed (25) Cloud Response Queued (37) Read (48) Cloud Response Received Last Updated: 11/13/2025

  2. Link to a URL

    Transactions Database Table Transaction Types Rule ( 21 ) Sent (24) Completed (25) Cloud Response Queued (37) Read (48) Cloud Response Received Last Updated: 09/09/2022

  3. Link to a URL

    Transactions Database Table Transaction Types Rule ( 21 ) Sent (24) Completed (25) Cloud Response Queued (37) Read (48) Cloud Response Received Last Updated: 06/16/2022

  4. Link to a URL

    Set Up the Agent Browser UI for Staff Members ) (32 bit and 64 bit) Windows 10 (Build 20H2, 21H1 , 21H2 ) macOS 10.15 or greater Tablets running Last Updated: 11/13/2025

  5. Link to a URL

    Transactions Database Table Attribute and Description Fields of transaction that failed: 8–Response sent 14–Forwarded 21 –Forwarded by a rule 22–Quote sent Last Updated: 11/13/2025

  6. Link to a URL

    Transactions Database Table Attribute and Description Fields type of transaction that failed: 8–Response sent 14–Forwarded 21 –Forwarded by a rule 22–Quote sent Last Updated: 09/09/2022

  7. Link to a URL

    Transactions Database Table Attribute and Description Fields type of transaction that failed: 8–Response sent 14–Forwarded 21 –Forwarded by a rule 22–Quote sent Last Updated: 06/16/2022

  8. Link to a URL

    Open the Same Guide on Every Answer " static_guide_id=" 21 " /> Save the page. Oracle Copyright Statement Copyright © 1994-2022, Oracle and/or Last Updated: 06/27/2022

  9. Link to a URL

    Incident Workspace Ribbon 21 rows. Table 1 . Incident Ribbon Group/Button Description Editor Undock Click this Last Updated: 09/09/2022

  10. Link to a URL

    Incident Workspace Ribbon 21 rows. Table 1 . Incident Ribbon Group/Button Description Editor Undock Click this Last Updated: 11/13/2025
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