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Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...

Environment: Asian language dictionaries Analytics, Oracle B2C Service, all versions Resolution: The Asian language dictionaries directory contains additional dictionary word lists that are used for...

Environment:  All Sites, Reports. Issue: A single table shows up in a report multiple times in the format "tableName," "tableName2," etc. Resolution: In a report, an alias may be used for a...

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

Environment: All versions not using Knowledge Advanced search. Resolution: To remove the search weight added by alias words, the aliases must be removed from the alias list. Then the answers using...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Environment: Interface labels, All versions Issue: When trying to set up unique names for our interface labels, the label name appends to all the interfaces which are in the same language...