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Knowledge Base (14)

  1. Oracle B2C Service Accelerators

    Answer: Oracle B2C Service Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service. They are...

  2. Auto Update Program Preferences

    Answer: Environment: Oracle B2C Service Resolution: The  Oracle B2C Service   Auto Update Program is controlled by a number of site preferences. Customers can modify the following preferences in...

  3. Routing chat requests to agents

    Answer: Environment: Chat, Agent, Business Rules Resolution: When a chat is submitted by an end user it is inserted into the "Default Chat Queue" unless first acted upon by chat rules used to route the chat...

  4. Basic Chat Rule Creation and Troubleshooting with Inspector Window

    Answer: The recording of our recent webinar on Basic Chat Rule Creation and Troubleshooting with Inspector Window is now available for viewing. CLICK HERE to access the webinar recording.   In this...

  5. Anatomy of a CPM (Custom Process)

    Answer: Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...
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Documentation (20)

  1. Link to a URL

    Test a B2C Service Connection From an Interview Skip To Main Content Account Settings Logout Logo placeholder Account Settings Logout Filter: All Files Submit Search Test a B2C Service Connection From an Interview The following test can be... Last Updated: 09/20/2024

  2. Link to a URL

    Example: Limit a Text Input to a Particular Number of Characters Limit Text Demo project demonstrates how to implement an interview extension that limits a text Last Updated: 08/22/2024

  3. Link to a URL

    Customer Portal » \RightNow\Utils\Config value given the slot name and config base file. This function will automatically return the value in Last Updated: 10/23/2018

  4. Link to a URL

    Customize the Look of an Intelligent Advisor Flow In a Visual Builder Application the static header using the headerTemplate slot Customize the screen displayed when the flow is Last Updated: 08/22/2024

  5. Link to a URL

    Create a Custom Control In an Intelligent Advisor Flow In a Visual Builder Application component leverages the OJET component template slot to accept the custom renderings. The component Last Updated: 08/22/2024
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