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Knowledge Base (4)

  1. Appending information during Ask A Question submit

    Answer: Environment: Ask a Question (AAQ), SmartAssistant (SA), Appending SA via Business Rules Oracle B2C Service Resolution: There are two options for appending content / suggesting solutions using...

  2. I need to be able to view/have access to Outlook Integration

    Answer: Environment: Oracle B2C Service Console, Outlook Integration (OI) Resolution: When editing a profile, you should see an Outlook Integration tab under Permissions.  If not, it's possible...

  3. Profile precedence permissions

    Answer: Environment:  Profiles/Staff Accounts Oracle B2C Service Resolution: If a user profile has the "Profiles" checkbox checked (under the "Administration" tab) then all profiles will be available...

  4. Reporting on staff profile characteristics

    Answer: Environment: Analytics, Profiles / Accounts All versions Resolution: Standard Reports Two standard reports allow you to view staff account information based on profile permissions. For more...
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Documentation (8)

  1. Link to a URL

    Review and Accept Autotuner Recommendations . Double-click SA Auto Tuner component in your configuration list. The SA Auto Tuner dashboard Last Updated: 08/19/2024

  2. Link to a URL

    Review and Accept Autotuner Recommendations . Double-click SA Auto Tuner component in your configuration list. The SA Auto Tuner dashboard Last Updated: 09/09/2022

  3. Link to a URL

    ContentSearch "; // ******************************************************************* //echo "<h1>Do a search, SA , and PopularContent with a logged in Last Updated: 02/08/2023

  4. Link to a URL

    Customer Portal » \RightNow\Models\Incident Returns array The SmartAssistantContentSearch object and the key-value array needed to get SA Last Updated: 10/23/2018

  5. Link to a URL

    Customer Portal » \RightNow\Controllers\AjaxRequest about the form submission, including errors, IDs of records created, or SA results if an incident is Last Updated: 10/23/2018
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