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Knowledge Base (667)

  1. Description of Action ID's in Clickstreams

    Answer: Environment: Clickstreams Action ID Resolution: Important! 1. The clickstream action ID's are defined by a separate table called cs_actions and are different for every customer (except for action_id...

  2. Unable to download SOC 2 report from cloud.oracle.com

    Answer: Environment:  Oracle Cloud Portal, My Services   Resolution: To download reports from My Services > Documents, you will need to ensure you have Adobe Acrobat Reader installed on your...

  3. Discard Filters on mailboxes

    Answer: Environment: Mailboxes, Incoming Email Resolution: For mailboxes configured for Incoming Email there are options to discard emails.  These options include the ability to discard based on...

  4. Using the Logical Expression feature in reports

    Answer: Environment: Analytics, Logical Expressions in Report Filters Oracle B2C Service Resolution: The logical expression feature allows significant flexibility when defining reports. By default, when...

  5. Chat Offer Effectiveness and ROI Report

    Answer: Environment Oracle Engagement Engine Cloud - all releases Oracle B2C Service - all releases Resolution The Chat Offer Effectiveness and ROI Report is a report showing performance and ROI broken down...
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Documentation (1044)

  1. Link to a URL

    Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 06/27/2022

  2. Link to a URL

    Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 08/19/2024

  3. Link to a URL

    Update YUI 2 Code to YUI 3 Using B2C Service Customer Portal Search Home Customer Portal Administration Update YUI 2 Code Last Updated: 06/27/2022

  4. Link to a URL

    Intelligent Advisor Generation 2 Filter: All Files Submit Search Intelligent Advisor Generation 2 Oracle Intelligent Advisor Last Updated: 10/20/2024

  5. Link to a URL

    Manage User Access In Intelligent Advisor Generation 2 Filter: All Files Submit Search Manage User Access In Intelligent Advisor Generation 2 To manage user Last Updated: 10/20/2024
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