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Environment: Oracle B2C Service, All versions Resolution: As a standard design, when pressing button "Spell Check" from the ribbon (manual spell check), in the new window, the entire...

Environment: HTML Document Editor Answers, Mailings, Documents, All versions Resolution: The reason you may see changes in html formatting is due to the use of a utility called Tidy.  It is...

Environment: PHP Resolution: You can use php inside html by using the <?php and ?> tags within the html code.

Environment: HTML Editor for Answers and Documents Resolution: When working with the HTML editor for creating answers or documents, if you have difficulty saving content that is copied and...

Environment: Analytics, All versions Resolution: You can remove HTML tags from displaying in text and text area fields in your reports by editing the format of the column.  This includes...

Environment: Knowledge Advanced (KA) Resolution: Knowledge Advanced (KA) gives customers complete freedom to design their email notifications.  However, the delivery and appearance of...

Environment: Text or HTML text rendering in Chat Oracle B2C Service, All supported versions Resolution: When handling chats in the .NET Console, agents can include text in a chat session rendered...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Environment: HTML table element, signature response, account Issue: I would like to include html tables in the email response signatures of our agents. When I copy and paste a table into the "Email...

Environment: HTML Answer Content Oracle B2C Service, version 18A and newer Resolution: When working with answers, the HTML editor is always enabled for use.  For the Question and Answer...

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment: HTML Outbound Emails, Oracle B2C Service All versions using Message Templates Resolution: In Oracle B2C Service, email messages are always sent in multi-part format. This means that if...

Environment: Answers Resolution: You can create different answer types when adding answers to the knowledge base. Answer types allow more flexibility in providing information to your customers. There...

Environment: Outreach, Documents Resolution: When you first create a new document and click the HTML tab and select Begin With Blank Content option. If you click the Source tab at the bottom, you can...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

Environment: Knowledge Advanced Resolution: The Knowledge Advanced (KA) CK Editor allows content Authors to edit content HTML source. This functionality is made available by clicking the 'Source'...

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

Environment: Answers, Workspaces, HTML Answer Editor Oracle B2C Service, 18A, 18B, 18C, 18D Resolution: In the Oracle B2C Service release 18A, the Answer Editor has been changed to be compatible with...

Environment: Knowledge Advanced (all versions) Issue: Special characters are being seen in search results or elsewhere as HTML entities rather than the desired character. Resolution: HTML entities --...

Environment: Connect for PHP, Public REST and SOAP APIs Oracle B2C Service Resolution: A thread content type (ContentType or contentType field, depending on API) value of 2 indicates HTML content...

Environment: HTML Editor Resolution: The HTML editor (toolbox) allows you to easily add hyperlinks, images, and tables when creating or editing surveys or mailings. It is enabled only if the...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Environment:   Knowledge Advanced REST API v1 Oracle B2C Service sites with Knowledge Advanced, all versions Creating/updating articles through POST or PUT /km/api/v1/content/import...

Environment: HTML Editor, Answers, Mailings, Message Templates Resolution: Basic CSS media type such as '@media screen' can be used in HTML editor regardless. You may see some mixed results with...

Environment: Answers, Workspaces, HTML Answer Editor Oracle B2C Service, 19A, 19B Resolution: In the Oracle B2C Service release 18A, the Answer Editor was changed to be compatible with the Browser...

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...

Environment: Answers / HTML Editor Resolution: We use Tidy as our XHTML normalizer in the Answer Editor. According to our Development team, when an agent switches modes from Source -> Design ->...

Environment: Chat, Business rules, Website Link Surveys Oracle B2C Service, All supported versions Resolution: The ability to initiate pop-up website link surveys when a chat is completed or...

Environment: HTML, Standard Text, Email Issue: I would like to use HTML in my standard text responses, such as bolded text or a change in font color. I have enabled all email messages as HTML. I have...

Environment: Workspace, Thread Control Relationship Item Oracle B2C Service, All versions Resolution: Oracle B2C Service is using a utility called Tidy to verify that HMTL code is compatible with the...

Environment: Screen Pop within Agent Console, All product versions Resolution: Screen Pop functionality allows workspace tabs to be opened within the agent desktop application programmatically. The...

Environment: PagePeek, Engagement Engine Resolution: Beginning in May 2015, HTML5 elements are now rendered properly inside the Page Peek control. Previous to May 2015: There was a known issue where...

Environment: Mailboxes, Sites upgrading to August 2013 or newer Resolution: A service mailbox must contain complete POP information if it is enabled for incoming mail.  If you were told your...

Environment: Surveys Oracle B2C Service Resolution: To customize the look of your survey, you can create a template in the Content Library and then apply that template to your survey. To create a...

Environment: Oracle B2C Service Support site and Knowledge base Resolution: Below are several tips and tricks to find what you're looking for within the Oracle B2C Service knowledge base. Searching...

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App (TAP)...

Environment: Browsers, Pop-up blockers Resolution: In general, pop-up window blockers are very effective at what they do. Unfortunately, Oracle B2C Service is just as subject to the restrictions...

Environment: Knowledge Advanced for Oracle B2C Service Resolution: The following are some non-conformed (not well-formed) inline html comments examples.  Even though many publicly available IDE...

Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App...