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Knowledge Base (207)

  1. Upgrade site sends wrong auto response

    Answer: Environment:   Business Rules, Standard Text Response Messaging Upgrade from May 2011 and prior Resolution: The incident thread control previously available for incident workspaces has been...

  2. Answer HTML editor strips formatting when toggling between Design and Source mode

    Answer: Environment:   Answers / HTML Editor Resolution: We use Tidy as our XHTML normalizer in the Answer Editor.  According to our Development team, when an agent switches modes from...

  3. Knowledge Advanced CK Editor validates content HTML source displayed to user

    Answer: Environment : Knowledge Advanced Resolution : The Knowledge Advanced (KA) CK Editor allows content Authors to edit content HTML source. This functionality is made available by clicking the 'Source'...

  4. Extra space added in HTML standard text

    Answer: Environment:    Standard Text / Incident Response Emails Resolution: The spacing used in the standard text entries is by design.  There were other issues with the display of the...

  5. Configuring a rule that sends a standard response to the customer

    Answer: Environment: Incident Rules, Standard Text,  Browser UI Enhanced Business Rules Resolution: Within your Oracle B2C Service application, you can configure rules to append standard responses...
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