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Environment: Oracle B2C Service, All versions Resolution: As a standard design, when pressing button "Spell Check" from the ribbon (manual spell check), in the new window, the entire...

Environment: PHP Resolution: You can use php inside html by using the <?php and ?> tags within the html code.

Environment: Analytics, All versions Resolution: You can remove HTML tags from displaying in text and text area fields in your reports by editing the format of the column.  This includes...

Environment: HTML Document Editor Answers, Mailings, Documents, All versions Resolution: The reason you may see changes in html formatting is due to the use of a utility called Tidy.  It is...

Environment: HTML Editor for Answers and Documents Resolution: When working with the HTML editor for creating answers or documents, if you have difficulty saving content that is copied and...

Environment: Text or HTML text rendering in Chat Oracle B2C Service, All supported versions Resolution: When handling chats in the .NET Console, agents can include text in a chat session rendered...

Environment: Knowledge Advanced (KA) Resolution: Knowledge Advanced (KA) gives customers complete freedom to design their email notifications.  However, the delivery and appearance of...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Environment: HTML table element, signature response, account Issue: I would like to include html tables in the email response signatures of our agents. When I copy and paste a table into the "Email...

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...