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Knowledge Base (208)

  1. iFrame HTML not Working after 24B Upgrade

    Answer: Environment: Knowledge Advanced (KA), Browser User Interface (BUI), Customer Portal (CP)   Issue: KA answers displaying PDF documents using iframe tags are showing an error. This occurs in...

  2. Configuring a rule that sends a standard response to the customer

    Answer: Environment: Incident Rules, Standard Text,  Browser UI Enhanced Business Rules Resolution: Within your Oracle B2C Service application, you can configure rules to append standard responses...

  3. Adding new Questions

    Answer: Environment: Feedback, Creating Questions Resolution: The Questions Explorer within Feedback provides a flexible set of features for adding new questions. When you add a question, you...

  4. Sending scheduled reports in other formats

    Answer: Environment: Analytics, Scheduled Reports Oracle B2C Service Resolution: Report subscriptions can be sent in HTML format using one of the following three options: as an HTML attachment...

  5. Sending HTML email messages

    Answer: Environment: HTML Outbound Emails, Oracle B2C Service All versions using Message Templates Resolution: In Oracle B2C Service, email messages are always sent in multi-part format. This means that if...
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Documentation (-217)

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