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Environment: Knowledge Advanced Resolution: The visible configuration item, OKCS_PURGE_DAYS, controls the purging of OKCS (Knowledge Advanced) tables. The table, "okcs_stg_question", is one of them...

Environment: Connect REST API, Connect SOAP API Oracle B2C Service Resolution: The time limit to receive REPORT_ERROR_EXCEEDS_TIME_THRESHOLD on an API request is 60 seconds.

Environment: Chat, Business Rules Oracle B2C Service Resolution: You can use rule states to requeue a Chat Request after a certain number of seconds. Let's suppose you would like a Chat assigned to...

Environment: Engagement Engine All supported versions of the Oracle B2C Service product Resolution: Technical Support will help you manage your Engagement Engine users.  Please submit a...

Environment: Oracle B2C Service Sites with Knowledge Advanced only Authoring Adding and Editing Content Issue:   Different reports have different data currency.   Resolution: The content...

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...

Environment: Analytics, Site Configuration Oracle B2C Service all versions Resolution: By default, all CSV files created in ANSI encoding and that may affect how non-English characters are...

Environment:Custom ReportsAnalytics, All supported versionsResolution:Many times the reason that a custom report will try to queue every time that it is run is because the report has...

Environment: Analytics Oracle B2C Service Resolution: The field incidents.sla_rsln_delta will provide the number of minutes an incident was outside the resolution threshold specified by its response...

Environment: All sites, Reports Issue:  A report that ran fine before an upgrade is now showing old data or unexpected data.  Resolution: There are a number of settings in reports that...

Environment: Oracle B2C Service Customer Portal (end-user pages), version-independent Issue: Users may keep the Customer Portal open in a browser window for awhile with no activity. For example...

Environment: Data Export, Data Dump Oracle B2C Service, All versions Resolution: There are two types of data export requests: 1 - Final Contract Cancellation 2 - Separately purchased data export...

Environment: SAML 2.0 Single Sign-On (SSO) Resolution: The following steps are required when implementing SSO. Add fingerprint of signing certificate to configuration setting SAML_20_SIGN_CERTS. A...

Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: The blocklisting of a CPM occurs after the frequency of errors exceeds 60% for...

Environment: Oracle B2C Service, Data Management  Resolution: It is a best practice to define and configure a data management strategy in order to keep a "healthy" database size. A database...

Environment:Chat UpdatesOracle B2C ServiceResolution:Product Development regularly updates services related to the Chat functionality.  The purpose of these updates is to improve the...

Environment: Standard ReportsOracle B2C Service Analytics, All versionsIssue:One of our standard reports now processes too much data and wants to queue every time it is run. We would like to...

Environment:B2C Service Chat - Agent ConsoleResolution:The 'Agent Engagement Timeout' event is controlled by a hidden configuration setting called SRV_AGENT_TIMEOUT. This configuration specifies the...

Environment: SmartAssistant, Oracle B2C Service August 2015 and newer Resolution: The August 2015 release of Oracle B2C Service incorporated some changes to the way searching is handled in...

Environment:   B2C Service Chat, Agent Console Oracle B2C Service   Resolution:   After accepting a chat request from a customer, in the chat session workspace in the .NET...

Environment: Archiving incidents. Analytics Oracle B2C Service Resolution: Here is how to estimate the number of incidents in your database that are ready to be archived. Use the report described in...

EnvironmentChat, Engagement EngineOracle B2C Service 23D and higherWeb Chat for Service component version 23.08.01 (minimum required version) ResolutionBy default, the launch button will only...

I've always been a big fan of movies. Not really for the plain entertainment they are supposed to provide, the dopamine-triggering scenes, eye-catching CGI or carefully constructed characters. Don't...

Environment:Configuration, AnalyticsOracle B2C ServiceResolution:Configuration settings within the Oracle B2C Service application allow you to configure how long certain types of records and data are...

Environment: Analytics, Queued Reports Resolution: Reports may require a great deal of time to run depending on the amount of data that they search and subsequently return. To help you better...

Statement of Direction Oracle has been evaluating its strategic direction and has determined that we will no longer be providing digital collaboration cloud services, and are therefore announcing the...

Browser UI Analytics The following runtime features are supported for reports that are configured with these features in the Service Console report designer: High Level Functionality Support...

Environment:Oracle B2C Service Resolution:Service Health MetricsService Health Metrics in B2C ServiceREST APIs are now available so your organization can monitor the overall health of the Oracle...

Environment: Oracle B2C Service, All pods Issue: The use of the internet has created various ways for our personal data to be sent, received, processed and collected. Recent data breaches have many...

Environment: Knowledge Advanced Resolution: In 21C, out of the box search dictionaries have been updated to disable outdated terms and adjust number and location concepts. The table below provides...