Because tis the season for giving, OSvC Technical Support team members are sharing their favorite tips over the next 12 days — for troubleshooting, maintaining and customizing the Oracle Service Cloud.

Tip #5

"When entering the problem description in your service request, make sure to: 1) Describe the loss of functionality, 2) Describe the sequence of events that occurrred, 3) State the expected or acceptable result, 4) Indicate whether there is a workaround and 5) Provide business impact information such as the estimated number of users affected, the significance of loss, and associated milestones."

—  George Costache, Shift Manager