What Oracle Service Cloud upgrade guides are available for the November 2015 Release?
Upgrade Guides for November 2015
Oracle Service Cloud, Oracle RightNow Cloud Service
The online upgrade guides will help you upgrade your installation by providing an overview of the upgrade process, describing specific steps for upgrading from your current release to November 2015, and showing you how to test and evaluate your upgrade. A series of guided questions will lead you through only the sections that apply to your installation. To begin, select the release you are upgrading from.
For more upgrade information for all product releases, refer to Answer ID 5167: Update Guides for Oracle Service Cloud.