Does Browser UI (BUI) require specific configuration for use with screenreaders, such as JAWS?
Accessibility Interface, BUI
Oracle Service Cloud
For accessibility and screen reader use, the Accessibility Interface was removed in the February 2017 release of Oracle Service Cloud, and replaced by the Oracle Service Cloud Browser User Interface.
There is no special configuration in the Browser UI (BUI) for using screenreaders, such as JAWS (Job Access With Speech). BUI is a web page viewed in a browser, therefore, it can be accessed in screen readers the same as any other web site.
To use BUI, your agent profiles must have BUI permission and your workspaces must be optimized for BUI. Please note that all features in the Oracle Service Cloud console are not yet available in the Browser UI and customizations need to be ported over. Please refer to this answer for more information: Answer ID 8173: Documentation for Supported Features in Browser User Interface
Additional documentation for BUI is provided in the following answer: Answer ID 9026: Browser User Interface Documentation