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Browser UI Desktop Workflows
Answer ID 9845   |   Last Review Date 11/10/2019

What Desktop Workflow elements are supported by the Browser User Interface?

Browser UI Service and Dynamic Agent Desktop
A link is provided for each section where additional information is available.

  • Workspace Elements
    •  Controls
    •  Custom Fields
    •  Fields
    •  Labels
    •  Relationship Items
  • Workspace Rules
  • Agent Scripts
  • Channels
  • Desktop Workflows
    •  Element Types
    •  Connectors
    •  Decisions
    •  Set Fields

NOTE:  The Agent Browser User Interface is only supported for the last five (5) Oracle Service Cloud releases for all customers.


* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.



Element Types

 Element Type  Object Type  Event Type

Browser UI Support

 Notes
 Create Element  Standard & Custom Objects    Supported  Account profile must have create permissions for the object being created to function in BUI.
 Save Element      Supported  
 Copy Element      Supported  Account profile must have create permissions for the object being created to function in BUI.

 Return Element

     Supported  Return to Parent element 
 Clear Element      Supported  
 Embed WF Element      Supported  
 Load Element      Supported  
 Create element & set field to current sys date      Supported  Plus or minus a number of days, minutes, seconds
 Search for Record to Load Element      Supported  
 Enable Save option for WS elements      Supported  
 Multi Condition Decision Element with logical expression      Supported  
 Script Element      Supported  



Connectors

 Connector  Object Type  Event Type

Browser UI Support

 Notes
 Connector Condition  Standard & Custom Objects  A field has a certain value  Supported  
     A field is editable  Supported  
     A field is read only  Supported  
     A field is optional  Supported  
     A field is required  Supported  
     A field is hidden  Supported  
     A field is visible  Supported  
     A new record is being created  Supported  
     A new record is being edited  Supported  
     The logged in account has a certain value  Supported  
     The logged in account's profile has a certain value  Supported  
     The current editor is a child editor  Supported  
     The current editor is a primary editor  Supported  
     The record is copied  Supported  
     The record is not copied  Supported  
     An object is editable  Supported  
     An object is read only  Supported  
     An object is hidden  Supported  
     An object is visible  Supported  
     An input control has a certain value  Supported  
 Connector Event  Standard & Custom Objects  A button is clicked  Supported  
     A hyperlink control is clicked  Supported  
     An image is clicked  Supported  
     Record saved without closing  Supported  
     The editor loads  Supported  
     An input control value changes  Supported  
     An input control value is selected  Supported  
    The Exit script event fires  Supported  
    The Finish script event fires  Supported  
    The Guide finishes  Supported  



Decisions

 Decision  Object Type  Event Type  Browser UI Support  Notes
 Yes/No Decision  Standard & Custom Objects  A field has a certain value  Supported  
     A new record is being created  Supported  
     A new record is being edited  Supported  
     The current editor is the child editor  Supported  
     The current editor is the primary editor  Supported  
     The logged in account has a certain value  Supported  
     The logged in account's profile has a certain value  Supported  
     The record is copied  Supported  
     The record is not copied  Supported  
 Decision with Multiple Values  Standard & Custom Objects     Supported  



Set Fields

 Set Field  Object Type  Field Type  Browser UI Support  Notes
 Set field on working record  Standard & Custom Objects  Currency field  Supported  
     Date or DateTime field  Supported  
     Email field  Supported  
     Menu field  Supported  
     Number field  Supported  
     Phone Text field  Supported  
     Relationship field  Supported  
     Non-hierarchical menu field  Supported  
     Text field  Supported  
     URL text field  Supported  
 Set default values on Workspace  Standard & Custom Objects     Supported  



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