Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Oracle B2C Service, Techmail, Contacts
Issue:
An email with a corresponding contact record is being filtered. This can be seen when viewing the Incoming Email Filter Details report (Report ID 227). The email has the filter type of Reject as an account is required.
Resolution:
Check that both EGW_AUTO_CONT_CREATE and EGW_AUTO_CONT_CREATE_MA configuration settings are enabled as described in Answer ID 5670: Techmail message filters explained.
Next check that the correct State is enabled for the contact. For example, techmail-M will filter an email for a contact if the Outreach State check box is unchecked.
The following image shows an example of this State:
To avoid emails from being filtered by the techmail-M utility while the EGW_AUTO_CONT_CREATE_MA is enabled (set to 1), existing contacts should have the Outreach State check box checked.
The same would apply to Service contacts. They will be filtered if the Service state is unchecked.