How do I access the Engagement Engine Rules Editor?
Oracle Service Cloud (OSvC)
- Edit your profile and check the 'Engagement Engine Rules' checkbox located in the Permissions and Administration tab. If you don't see an option for Engagement Engine Rules under the Administration tab, it has not been enabled on the site. You'll need to submit a Service Request to enable Engagement Engine.
- Add Engagement Engine Rules Editor to your navigation set (Components -> Common -> Engagement Engine Rules).
- Now you can access the Engagement Engine Rules Editor and log in with your account ID, login and password.
If you had used WebCare in the past to modify or create Engagement Engine rules, please use the Engagement Engine Rules Editor in the OSvC console instead, as outlined in these steps.
For additional information, please see Answer ID 7153: Getting Started Guide for Engagement Engine.