Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
How can I stay informed about Oracle Intelligent Advisor?
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Intelligent Advisor (Oracle Policy Automation), news, links, community, features, updates
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You can also subscribe to the Intelligent Advisor blog via RSS feed, to keep up to date on release announcements and other news.
The Intelligent Advisor community is active worldwide, and growing rapidly. There are many ways to meet and interact with other Intelligent Advisor users.
Online
24/7 Discussion and Advice The Intelligent Advisor Discussion Forum is a great avenue for sharing advice, ideas and questions without leaving your armchair. Remember to provide answers where you can! Oracle Ideas Lab Raise suggestions for future product enhancements and vote on suggestions raised by other users on the Oracle Idea Labs: • Idea Lab for Intelligent Advisor with Fusion Sales and Service • Idea Lab for Intelligent Advisor standalone, with B2C service or any other integrations Intelligent Advisor Product Strategy events These Oracle-hosted events provides an opportunity for Intelligent Advisor customers and partners to share how they have implemented Intelligent Advisor in their organization, share ideas, challenges and success stories and to hear directly from the Intelligent Advisor Development team on future product direction. These events are held annually in each region and registrations are available through the Intelligent Advisor blog.
24/7 Discussion and Advice The Intelligent Advisor Discussion Forum is a great avenue for sharing advice, ideas and questions without leaving your armchair. Remember to provide answers where you can!
Oracle Ideas Lab Raise suggestions for future product enhancements and vote on suggestions raised by other users on the Oracle Idea Labs: • Idea Lab for Intelligent Advisor with Fusion Sales and Service • Idea Lab for Intelligent Advisor standalone, with B2C service or any other integrations
Intelligent Advisor Product Strategy events These Oracle-hosted events provides an opportunity for Intelligent Advisor customers and partners to share how they have implemented Intelligent Advisor in their organization, share ideas, challenges and success stories and to hear directly from the Intelligent Advisor Development team on future product direction. These events are held annually in each region and registrations are available through the Intelligent Advisor blog.
In person
Oracle CloudWorld and CloudWorldTour Oracle's Event of the Year is not to be missed. Immerse yourself in the latest innovations to build your company's success. Hear Intelligent Advisor experts talk first-hand about how Intelligent Advisor has contributed to their organization's success. Meet with Oracle product managers, consultants, customers and partners to create connections that last a lifetime. Learn More.