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Differences between the ContactUs widget's Chat channel and the ConditionalChatLink widget explained.
Answer ID 9622   |   Last Review Date 01/23/2019

What is the difference between the ContactUs widget's Chat channel and the ConditionalChatLink widget?

Environment

Customer Portal, Chat

Solution

The ContactUs widget has four channels or links that can be enabled or disabled to offer quick access for end-users to features and pages. This widget provides this simple functionality within a cohesive design package. For additional information on this widget and it's channels, refer to the Configure the ContactUs widget section in online documentation for the version your site is currently running. Note: In order to use the Chat channel on your end-user pages, Chat must be enabled for the interface.

The ConditionalChatLink widget provides information related to the availability of the chat service and when clicked, takes end-users to the appropriate page to start a chat session.

The ContactUs widget's Chat channel leverages the ConditionalChatLink for it's functionality, however it is limited and does not have the full range of widget attributes associated with the ConditionalChatLink widget. To see the four attributes that are available when using the ContactUs widget's Chat channel and how to use them, please see the Configure conditional Chat section in online documentation for the version your site is currently running. Note: Commonly used ConditionalChatLink attributes such "min_sessions_avail" and "wait_threshold" are not available as attributes for the ContactUs widget's Chat channel.

To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.

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