Skip Navigation
Expand
Preventing some staff from receiving Oracle Service Cloud emails and notifications
Answer ID 946   |   Last Review Date 11/23/2019

Can I exclude certain staff members from receiving any of the email messages and notifications sent by Oracle Service Cloud?

Environment:

Messages > Administration Emails and Notifications

Resolution:

The various email messages sent by your Oracle Service Cloud site are enabled through the Configuration > Site Configuration > Interfaces. These messages are enabled or disabled for all staff members. These messages cannot be enabled or disabled separately for individual staff members.

Note: Messages listed on the Admin Notification tab are notifications that are sent to the staff member's Communication Center. The notifications may or may not be sent as separate emails to the staff member's email Inbox, depending on the staff member's personal settings.  

For more information on notifications and sending email messages, refer to Answer 1835: Staff notifications and email sent to staff.

See also the 'Message Types' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.

For email messages, if the staff member does not need to receive ANY of the email messages or any report subscriptions, you can remove their email address from their staff account. Removing the staff email address will prevent emails from being sent to their Inbox.

To remove the email address for a staff member, use the steps below:

  1. From the Configuration menu, select Staff Management > Staff Accounts.  
  2. Right-click on the staff member you wish to configure and select Open.
  3. Remove the address from the E-mail Address text field.
    or in the Email Notifications drop-down menu, select the 'No Notifications' option to prevent email notifications from being sent to the staff member.
  4. Click Save.

Available Languages for this Answer:

Notify Me
The page will refresh upon submission. Any pending input will be lost.