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Configuring the Message Reminder Time
Answer ID 9434   |   Last Review Date 03/29/2019

How do I define the minute value that triggers the Reminder launch condition?

Environment:

Editing the Launch Reminder Condition
Oracle Field Service

Resolution:

The minute values of the 'Reminder' property (with label 'cmessagetime'; as seen within the 'Manage > Add Activity/Activity detail') context are not defined within the User Type configuration, but within the Launch Conditions section of the Message Scenarios page itself:

Message Scenarios > Reminder scenario > Launch condition

To find/edit the Reminder time, navigate to 'Configuration > Message Scenarios' and select the 'Reminder' scenario from the options on the left. From there, select the applicable launch condition and an edit box will appear. This is where the necessary changes should be made:

Edit launch condition - Reminder screen

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