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Notifications New button is disabled
Answer ID 9404   |   Last Review Date 01/08/2019

Why is the New button grayed out on Notifications?

Environment:

Message Templates, Communication Center > Notifications
Oracle B2C Service, Sites with Message Templates enabled

Issue:

The button to add a New entry in the Notifications (Communication Center) is disabled/grayed out.

Resolution:

In order to activate the option to add a new Notification, you will need to enable the Message Template called Custom Notification, from Administrator Notifications.

For more details, see Answer ID 5380: Customizing notifications and email messages sent by Oracle B2C Service

Notes:

This feature is directly linked with Message Templates feature, therefore you will need to have enabled and activated the Message Templates in order to be able to use custom notifications.

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