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Fatal Error. Access Denied. Reason: Client address is not authorized
Answer ID 9143   |   Last Review Date 12/10/2018

Why do I receive "Fatal Error. Access Denied." when accessing Customer Portal pages or launch link for the console?

Environment:

Configuration Settings
Oracle B2C Service (OSvC), All versions

Issue:

Agents receive this error when accessing Customer Portal pages or the install link for the Oracle B2C Service console"

Fatal Error
Access Denied
Reason: Client address is not authorized.

In case the Oracle B2C Service console is already installed, when trying to access the application, the message returned will be: "Unable to connect to the remote server. Please make sure the site was entered correctly and that you are connected to the Internet".

Resolution:

In order to resolve this issue, the host has to be added in the list of IPs/ranges in the appropriate configuration setting:

SEC_VALID_ENDUSER_HOSTS (defines which hosts are allowed to access the end-user pages) 

SEC_VALID_ADMIN_HOSTS (defines which hosts are allowed to access the administration interface/agent console)

...or you can elect to clear out the IP addresses/ranges from the configuration settings, in accordance with your business needs.

For further information on this topic refer to Answer ID 245: Restricting computers or hosts that can access the Oracle B2C Service console and end-user pages