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Environment:
Sneak Preview
Resolution:
Sneak Preview allows an agent to view what an end-user is typing into the chat window before the end-user sends the text.
Sneak Preview is available for Sites on restricted pods (such as PC or FG). The configuration settings to enable Sneak Preview are disabled by default. For more information on enabling Sneak Preview, please see Answer ID 9045: Best Practices for Sneak Preview.
If your site is on a restricted pod and you choose to enable Sneak Preview…
For additional information about Masking, refer to these answers: Answer ID 6316: Enable Incident Thread masking feature Answer ID 4019: Off the Record button in Chat
For more information on Sneak Preview, refer to online documentation for the version your site is currently running. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.
If you would like to view what other customers do with chat, visit the Cloud Customer Connect Communication Channels Forum.