What analytics elements are supported by the Browser User Interface?
The following runtime features are supported for reports that are configured with these features in the Service Console report designer:
- High Level Functionality Support
- ChartsInline Gauges
• 3 new inline gauge styles for November 2016
• 31 of 37 chart types supported
- Data Types supported (details)
• All Supported for columns
• Most supported for filters
• Color Schemes
• Column Widths (best fit, percentage and pixel)
• Conditional Formatting
• Exception Based Formatting
• Report and Chart Styles
• Report Widths (best fit, percentage and pixel)
- Record Commands for supported object types
- Report Linking/Drill Downs
- Report Options
- Show/Hide Columns
• Change column visibility at runtime
• Column visibility configured in report
• Change Sorting at runtime
• Sorting configured in report
NOTE: The Agent Browser User Interface is only supported for the last five (5) Oracle B2C Service releases for all customers.
Within the Browser UI, the majority of Analytics functionality is supported at runtime. This means that the supported versions noted below for individual functionality will render correctly when a user runs reports containing these functionalities. However, reports must be configured in the Service Console using the native report designer as there is not yet a report designer in Browser UI.
There are a few runtime options available such as hiding/showing columns, reordering columns and individual/multi-column sorting. The following section will assist with understanding what is and what is not supported from the specified release onward.
* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.
High Level Functionality Support
The following functionalities are supported at runtime within Browser UI for reports configured in the Service Console.
|Cached Report Scheduling||Supported||New to Nov 16|
|Charts||Supported||31 of 37 chart types supported|
|Custom Scripts||Supported||20C and earlier, See Answer ID 11780: Custom Scripts Replacement by Analytics Extensions|
|Designers||*||Report and Dashboard not yet available|
|Report Linking||Supported||Both regular and conditional report linking are supported|
|Scheduling||N/A||Scheduled reports are sent via mail server|
|Search Dialog Designer||N/A||Filter order defined in Service Console supported in BUI reports|
|Section Visibility||Supported||e.g. header, footer, chart, data|
|Text Fields||Supported||e.g. Title, sub-title, etc.|
The following Charts are supported at runtime within Browser UI for reports configured in the Service Console.
Data Types Supported - Details
The following data types are supported at runtime for reports that are configured in the Service Console.
The following table show the available runtime report formatting options and the version that these are supported within Browser UI for reports configured in the Service Console.
Report Options Support
The following table show the available runtime report options and the version that these are supported within Browser UI for reports configured in the Service Console.
Navigation Functionality Options Support
The following tables show the available runtime report options for rollups and slicing and the version these are supported within Browser UI for reports configured in the Service Console.
|Collapse rollups when report is loaded||Supported|
|Display group counts||Supported|
|Display rollup column headings||*|
|Display rollup headings||Supported|
|Display rollup headings multi-line||*|
|Multi-level rollups||Supported||Up to 3 levels|
|Repeat column headings for each row||*|
|Show field in view||Supported|
|Sort by menu sequence||Supported|
|Display slice group counts||Supported|
|Drag and drop||*|
|Slicing as links||Supported|
|Slicing as tree||Supported|
|Slicing by buckets||*|
|Sort by menu sequence||Supported|
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