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Browser UI Custom Object Workspace
Answer ID 9021   |   Last Review Date 11/10/2019

What custom object workspace elements are supported by the Browser User Interface?

Browser UI Service and Dynamic Agent Desktop
A link is provided for each section where additional information is available.

  • Object Types
    •  Answers
    •  Assets

    •  Contacts
    •  Custom Objects
         -  Custom Attributes
         -  Standard Fields
         -  Relationship Items
         -  Workspace Actions
    •  Incidents
    •  Organizations
    •  Tasks
  • Workspace Elements
    •  Controls
    •  Custom Fields
    •  Fields
    •  Labels
    •  Relationship Items
  • Workspace Rules
  • Agent Scripts
  • Channels
  • Desktop Workflows

NOTE:  The Agent Browser User Interface is only supported for the last five (5) Oracle B2C Service releases for all customers.


* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.


Custom Attributes

 Type  Config Options  Browser UI Support
 Date    Supported
   Hint  
   Required  
   Default Value  
 Date/Time    
   Hint  *
   Required  Supported
   Default Value  
 Integer    
   Hint  *
   Required  Supported
   Default Value  Supported
   Minimum  Supported
   Maximum  Supported
 Menu    
   Hint  *
   Required  Supported
   Default Value  Supported
   Sort by Sequence in reports by default  *
   Default  Supported
 Text Email    
   Required  Supported
   Hint  *
   Default Value  Supported
   Size of Field  Supported
 Text Long    
   Required  Supported
   Hint  
   Default Value  Supported
   Size of Field  Supported
 Text Plain    
   Hint  *
   Required  Supported
   Mask  *
   Default Value  Supported
   Size of Field  
 Text URL    
   Required  Supported
   Hint  *
   Default Value  Supported
   Size of Field  Supported
 Yes/No    
   Hint  *
   Required  Supported
   Default Value  Supported


Standard Fields

 Type  Configuration Options  Browser UI Support
 Created By Account    Supported
 Date Created    Supported
 Date Last Updated    Supported
 Description    Supported
 ID    Supported
 Label    Supported
 Updated By Account    Supported



Relationship Items

 Name  Configuration Options  Browser UI Support
 Audit Log    Supported
 Custom Object Relationships    Supported
 File Attachments    Supported
 Notes    Supported


Workspace Actions

 Action  Browser UI Support  Notes
 Copy  Supported  
 Delete  Supported  
 Expand/Collapse  *  
 Info  *  
 Links  *  
 New  Supported  
 Refresh  Supported  
 Reset Password  *  Only if Contact is associated
 Save  Supported  
 Save & Close  Supported  
 Spell Check  *  Leverages Browser Spellcheck



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