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Browser UI Workspace Controls
Answer ID 9015   |   Last Review Date 11/10/2019

What workspace controls are supported by the Agent Browser User Interface?

Browser UI Service and Dynamic Agent Desktop
A link is provided for each section where additional information is available.


NOTE:  The Agent Browser User Interface is only supported for the last five (5) Oracle Service Cloud releases for all customers.


* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.

 

Workspace Controls

 Name  Configuration Options  Browser UI Support
 Answer    Supported
   Answer ID  Supported
   Set Fixed Height   Supported
 Banner Flag    Supported
 Browser    
   Application  Supported
   Delay page Load  Supported
   Open popups in new browser control   Supported
   Send URL as Post Data  Supported
   Set Fixed Height  Supported
   Suppress errors and authentication dialogs  Supported
   URL  Supported
 Button    
   Image Supported
   Image Align Supported
   Margin  Supported - None, Narrow and Wide are supported
 Custom is unsupported
   Position  Supported - Left, Center and Right Top are supported
 Center and Bottom are unsupported
   Size  Supported
   Stretch  Supported
 Hyperlink    
   URL   Supported
 Image    
   Image   Supported
   Margin  Supported
   Padding  Supported
   Position  Supported - Left, Center and Right Top are supported
 Center and Bottom are unsupported
   Size  Supported
 List Box    Supported
 Menu    Supported
 Panel    Supported
 Intelligent Advisor    Supported
 Radio Buttons    Supported
 Report    
   Hide Options Button  Supported
   Hide Report Commands  Supported
   Margin  Supported
   Padding  Supported
   Report  Supported
   Report Behavior > Delay Report Execution  Supported
   Report Behavior > Filter on Primary Key Only  Supported
   Report Behavior > Create new record in separate workgroup  Supported
   Report Behavior > Delete Records Immediatelyl  Supported
   Report Behavior > Refresh Report when Data Changes  Supported
   Report Behavior > Open Existing records in separate workgroup  Supported
   Report Behavior > Execute for new records  Supported
   Show Row Count  Supported
   Time Limit  Supported
 Script    Supported
 Spacer    
   Size  Supported
 Tab set    
   Allow Tab Reordering   Supported - top level tab reorder is supported
   Summary Panel Alignment  Supported
   Tab Alignment  *
   Wrap Tabs  Supported
 Table    
   Border Style  *
   Cell Border Style  *
   Background Color  Supported
   Font Color  *
 Text    
   Font Configurations   Supported
   Margin  Supported
   Padding  Supported
   Size  Supported
 Text Box    Supported
 Title Bar    
   Background Color  Supported
   Bold, Underline, Italics, Strikethru  Supported
   Font Color  Supported
   Font Family  Supported
   Font Size  Supported
   Margin  Supported
   Size  Supported
   Text Alignment  *
   Padding  Supported

 


Workspace Layout Options

 Configuration  Browser UI Support   Notes
 Table Cell Row span  Supported  
 Table Cell Column span  Supported  
     

 

 

    Return to full feature listing                  Return to top                 Go next to Workspace Custom Fields  

 

 

 

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