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Oracle Service Cloud – Maintenance Packs
Answer ID 9013   |   Last Review Date 03/30/2020

What are Maintenance Packs and when are they applied?

Environment:

Maintenance Packs (previously known as Service Packs)
Oracle Service Cloud Release and Maintenance Schedule
All supported versions

Resolution:

Oracle issues maintenance packs to enhance the product release cycle of Oracle Service Cloud. Maintenance packs deliver code fixes and performance improvements without the need to perform a full upgrade.  For more information about other update types, please see Answer ID 2525: Oracle Service Cloud - Product Release Updates.

See also Support Notifications for important service notifications relating to system updates.

Maintenance Pack Contents

Each maintenance pack includes a comprehensive set of fixes and improvements produced during its release cycle, as well as fixes from previous maintenance packs for the same major release. For example, 17D, February Maintenance Pack includes several new fixes along with fixes provided in the 17D, January Maintenance Pack.

Fixes and updates contained in each maintenance pack are published in the maintenance pack release notes.

  • To view information about fixes that have been applied to your site, expand the section below for your site's version and select the maintenance pack you would like review the notes for. 
    • To view what version and maintenance pack your site is running, select the File option in the upper left of the console, then Help > About.   
  • This information is also available from Answer ID 5168: Documentation for Oracle Service  by following the link for your version and referring to the Maintenance Pack Release Notes section.

NOTE:  Maintenance pack release notes do not include references to fixes associated with known security vulnerabilities.

Maintenance packs do not include new features, schema changes, or changes to customer-facing user interfaces and APIs. Maintenance packs also will not change the look and feel of your site.  The application of these updates is not expected to result in downtime or reduced functionality.

Maintenance Pack Delivery

Five maintenance packs are typically released on a regular schedule following the general availability of each major product release. The delivery schedule and documentation for all product updates bearing the name "Maintenance Pack" is below.  

Note: Beginning with 18C forward, only four (4) maintenance packs will be delivered for each release.  18.5 will be the last product version to receive 5 Service Packs and 18.5 SP5 will be delivered in January. 

Click the plus sign next to the appropriate heading below to expand that section for viewing.

 20A 

April Maintenance Pack - Week of Apr 17, 2020 for non-production sites. Week of Apr 24, 2020 for production sites.
May Maintenance Pack - Week of May 8, 2020 for non-production sites. Week of May 22, 2020 for production sites.
June Maintenance Pack - Week of Jun 5, 2020 for non-production sites. Week of Jun 19, 2020 for production sites.
July Maintenance Pack - Week of Jul 3, 2020 for non-production sites. Week of Jul 17, 2020 for production sites.

 19D 

March Maintenance Pack - Week of Mar 27, 2020 for non-production sites. Week of Apr 3, 2020 for production sites.
April Maintenance Pack - Week of Apr 17, 2020 for non-production sites. Week of Apr 24, 2020 for production sites.
May Maintenance Pack - Week of May 8, 2020 for non-production sites. Week of May 22, 2020 for production sites.
June Maintenance Pack - Week of Jun 5, 2020 for non-production sites. Week of Jun 19, 2020 for production sites.

 19C

October Maintenance Pack 
November Maintenance Pack 
December Maintenance Pack 
January Maintenance Pack 
March Maintenance Pack - Week of Mar 27, 2020 for non-production sites. Week of Apr 3, 2020 for production sites.

 19B

 19A 

 18D 

 18C 

 18B


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