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Support Hotline Phone Number List and Best Practice
Answer ID 8992   |   Last Review Date 04/22/2020

How can I contact Oracle B2C Service Technical Support by phone?

Environment:

Contacting Oracle B2C Service and Oracle Field Service Technical Support teams by telephone.

Resolution:

For our customer's convenience, Oracle B2C Service provides regional Support Hotline phone numbers at which to reach the technical support team. Unfortunately, at this time, these numbers are only to be used to discuss Service Requests that have already been submitted and cannot be used to create SRs.

Because the security of your sites and data is of the utmost importance, only Designated Support Contacts may contact us by telephone to discuss their organization's SRs. When calling, please have your Service Request reference number ready for our support agent.

To escalate a service request, please call the number listed for your region and when a Technical Support agent answers, ask to speak to the manager on shift. If the manager is currently unavailable the engineer will pass you to their voicemail, or take a message to have the manager return your call. Please leave a good number to reach you. We will return your call within 30 minutes. 

As of April 2020, a new phone system has been installated.  Among many features is that if your service request is being actively worked by a specific agent, your call will be routed to that agent's desk phone, or voicemail if the agent is unavailable, rather than the general queue.

To obtain telephone support, use the following regional phone numbers:

Country and Support Numbers
  Country  Support #
 US  800.806.6592
 US (toll number)  1.512.501.7220
 --
 UK (Oracle B2C Service Technical Support - local access)  0808.234.1099
 UK (toll number)  44.118.924.5800
--
 Africa / Kenya  254.20.288.9048


 Argentina (toll number)  54.115.299.6900


 Australia (Oracle B2C Service Technical Support - local access)  1.800.663.412
 Australia (Toll Number) 613.8616.3900
--
 Belgium  32.2.719.1324


 Brazil  0800.891.5271
 Brazil (toll number)  55.213.534.7200
--
 Chile (toll number)  56.2.2830.7811
--f
 Finland (toll number)  358.9.549.41900
--G
Germany (local access) 492.117.483.9439


 India (local access)  000.800.040.2221
--
 Japan (International toll free number)  00531.13.1241
 Japan (Oracle B2C Service Technical Support - local access)  0120.623.471
 Japan (toll number)  81.36.834.6900


 Netherlands  31.20.258.4246


 New Zealand (Oracle B2C Service Technical Support - local access) 0.800.450.717
 New Zealand (Toll Number) 64.4978.7222
--
 Singapore  800.1301.550
 Singapore (toll number)  65.6645.1400




Upon being connected, you will be given the following options. Please choose carefully so that your call can be routed properly.

  • Option 1: If you have an SR number and you are looking for Oracle B2C Service and Cobrowse Support
  • Option 2: If you do not have an SR number and you are looking for Oracle B2C Service Support
  • Option 3: For Oracle Field Service Support

Please note, in order to address your issues most efficiently and escalate to another team if necessary, we require that a separate service request must be submitted for each issue.

If you encounter difficulty with any of these numbers, please check with your local telecommunications provider for any special directions for dialing toll-free and international toll-free numbers.

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