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.msg Attachments Appending To The Incident Thread
Answer ID 8987   |   Last Review Date 12/18/2018

Why are .msg email attachments appending to the incident thread instead of attaching to the incident?

Environment:

Email

Resolution:

When a .msg file is attached to an email in Outlook and sent in to Oracle B2C Service, the content type is set as message/rfc822 which our system parses as part of the whole email thus appending the email with the content of the .msg file.

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