What tools are available for Oracle Service Cloud customers to perform tasks such as renewing an SSL certificate and requesting a mailbox?
Oracle Service Cloud tools available for customers
Common self-service functions can be conducted in the Configuration Assistant.
Manage your Cloud subscriptions via the Oracle Service Cloud Configuration Assistant found on the Oracle Cloud Portal under the 'My Services' section.
- Manage Oracle Service Cloud production site update
- Create or refresh test sites
Spam Management Portal
The Spam Management Portal provides the ability to manage Barracuda Firewall configurations including quarantine settings, whitelists/blocklists, spam filtering and tagging. This tool is also available from Site Tools > Hosting Services > Spam Filtering.
Utility Stats Portal
The Utility Stats Portal allows our customers to view recent run dates and run times for when the techmail, dbstatus, and agedatabase utilities have run for their site. In this way, our customers can determine when a utility has run and if any issues arose.
For more information, see:
Answer ID 348: Utilities included with Oracle Service Cloud
Additional tools are available from Site Tools > Hosting Services. More information about the additional tools is available from Answer ID 1569: Links on Site Tools and Account pages on Oracle Service Cloud Support site