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Using the View Results link out side of the CX Console
Answer ID 8902   |   Last Review Date 12/12/2018

Is it possible to use the "View Results" link in a schedule report?

Environment:

AnalyticsOracle Service Cloud, All versions

Resolution:

It is not possible to use the "View Results" link in the standard report or other reports that use the "View Results" option outside of the CX Console.

Example:
Survey Results by Chat Session (ID 7026)
path: \Public Reports\Feedback\Chat Surveys

That is, if you schedule these reports you will not be able to use the "View Results" link from the sent schedule.

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